Eric Orozco
Long Beach,CA
Summary
Operations and Quality Leader with 7+ years of experience driving manufacturing performance, process improvement, supplier quality, and compliance across domestic and international operations. Proven success leading cross-functional teams, implementing corrective action systems, reducing defects, strengthening operational controls, and building scalable quality frameworks for high-volume consumer products. Experienced in root cause analysis, KPI development, supplier accountability, and continuous improvement initiatives across production, sourcing, logistics, and distribution environments. Technically savvy and highly adaptable, with strong capability in leveraging new technologies, digital tools, and data-driven systems to improve operational visibility and decision-making. Skilled at navigating business challenges affecting quality operations, including rapid growth, global market expansion, organizational change, and evolving customer demands, with a consistent drive to exceed expectations and deliver operational excellence.
Overview
11
11
years of professional experience
Work History
Quality & Compliance Manager
Ultra PRO International LLC
02.2022 - Current
- Lead global quality operations pertaining to in-house (Los Angeles) production quality, buy-out production quality from China, Taiwan, Vietnam, and Mexico suppliers, and supported affiliate production and distribution facilities located across 3 US states and 2 countries (Belgium & Japan)
- As part of this promotion, I leveraged an official establishment of a new sub-department of Quality Assurance tasked with Product Safety, Integrity, Extended Producer Responsibility Sustainability, and all other regulatory compliance needs for the everchanging regulatory landscape
- Increased the Quality & Compliance department headcount to 8 to meet increased production and output demand to maintain high quality standards, as well as partnered with 2 global inspection firms (CIS and AMREP) for continuous DUPRO & PSI audits of buyout inbound to DC and direct from factory to global distributor/retailer shipments.
- Lead the global product and packaging labeling research and determination for regulatory compliance. Responsible for ensuring regulatory markings (CE, UKCA, FCC, CA Prop 65), identifiers (Age, special warnings, polybag suffocation, other global trade needs such as GPSR, DPP etc.), traceability (batch tracking) and sustainability identifiers (France Triman, material codes, EPR).
- Continued to support and oversee first article/prototype samples submissions from suppliers, approve or reject samples for mass production.
- Updated and created new QA/QC standard operating procedures and workflows that integrated under a new company ERP system (ERPNext) such as QC holds/quarantines/NCRs, returned goods, return to vendors, scrap reconciliations, Final Inspections, Receiving Inspections, and lot coding/FIFO management. Incorporated facility specific or overall company aligning SOP strategies as new facilities and companies were acquired.
- Collaborated with Engineering on R&D projects for production equipment acquisitions, upgrades, retrofitting, new materials, and in-house continuous improvement projects
- Pitched, acquired, and developed a workflow to leverage a Cubiscan units for enabling automated dimensioning of product and master case dimensions
- Replaced obsolete and inefficient daily paper inspection reports with a 3rd party digital submission form platform (Fastfield) in conjunction with equipping the staff with iPads for convenience.
- Leveraged new data capture and assigned KPI capturing tasks to various team members as part of their assigned daily duties
- Pioneered a weekly scrap report process by leveraging new ERP data to flag real time defect spike and trend reports.
- Introduced an AQL based Final Inspection process of outbound finished stagged goods by utilizing ERP Stock Entry assignments and collaborating with production and warehousing to define the expectations and outlining the scenarios in case of rejections or reworks
- Collaborated with the production supervisors, technicians, and engineers to reduce scrap rates via a coordinated effort of CAPs, Root Cause Analysis, and strategic material planning.
- Monitored Warehouse damage KPIs, partnered with warehouse management to reduce and prevent in-house and transit damages.
- Hired an inhouse lab technician to verify incoming raw material properties, mainly polypropylene film. Ensure consistent material properties according to material specifications. Conduct SPC style hourly testing of seal strength utilizing proprietary testing methodologies and tensile strength testers. Quality and test new materials.
- Integrated and developed in-house performance standards such as IPX7 (ingress water protection), heat, freeze, fire resistance, seal strength, COF, Haze/Trans, etc.
- Traveled as needed to the various production facilities in China and mainland US to oversee production, investigate customer/retailer complaints, and attend industry summits, trainings, and symposiums
- Partner with the Logistics dept to assist in import/export compliance steps involving customs challenges of HS codes, USMSCA/COO forms, material inquires, and declarations of regulated items such as toys and children products such as Boardgames and Plush stuffed articles.
- Partnered with customer service and marketing teams to identify customer complaint trends, de-escalate and identify corrective actions based on consumer feedback, negative reviews, and most market surveillance.
- Managed and balanced a $600k department & CAPEX budget
- Managed and balanced a $100k budget for external lab testing
QA Supervisor
Ultra PRO International LLC
07.2019 - 02.2022
- Supervised a team of 5 Quality Assurance personnel in the day-to-day operations.
- Lead quality control planning and established priorities for raw materials, WIP, and finished goods inspections.
- Oversaw domestic manufacturing quality in Commerce, CA and quality in buy out goods sourced from China & Taiwan through 3rd party inspection parties.
- Developed, implemented, and managed a mandatory quality assurance program focused on product inspections, performance testing, supplier social compliance, and certifications using relevant tools and procedures.
- Oversaw the domestic and buy-out First Article process based on the set drawing dimensions, product specification sheets, and functional testing parameters.
- Ensured regulatory compliance in articles classified as toys or general consumer goods in accordance to applicable standards such as CPSIA, ASTM F963, CA Prop 65, state & municipal CHCC laws, Canadian SOR, EN71, REACH, ISO 8124, and Hasbro SRS licensing requirements.
- Evolved the product safety testing requirements as needed according to the shifting regulatory changes.
- Coordinated all 3rd party testing, generated, and reviewed all TRFs and Quotations.
- Made connections and onboarded laboratories such as Bureau Veritas, SGS, STC, and Intertek that tested finished goods or components in a cost and time effective manner.
- Created risk analysis reports for new products and certificates of compliance such as CPC, GCC, SOC, COC, and DOCs.
- Maintained an active and on-demand test report filing system and testing calendar.
- Oversaw the tool, scale, and equipment calibrations and lead procurement of new testing lab tools.
- Assisted in research and development projects by conducting in-house and 3rd party testing such as accelerated life & analytical performance tests, Ultra-Violet transmittance testing, and special performance research (e.g. fireproof material, antimicrobial, IP67 dust & waterproof testing, performance ratings, etc.)
- Reduced company risk by working with outside counsels for law interpretation and core audit of the compliance program’s documentation, record keeping, batch tracking, regulatory markings, and yearly/batch testing practices.
- Reduced the cost of SKU level compliance by introducing component and chain custody batch testing.
- Audited and established regulatory compliance policies for previous and active acquisitions of TableTopics, Playroom Entertainment, Air-Tite Holders, and Legion Supplies sub-divisions.
QA Lead
Ultra PRO International LLC
03.2018 - 07.2019
- Lead and assisted the quality manager in the day-to-day quality control / assurance operations.
- Processed buy-out first articles and channeled them through the necessary channels for review (Graphics, Product Managers, and Marketing).
- Communicated approvals and rejections to vendors with accuracy and detailed steps.
- Reviewed all Product Performance Sheets (PPS) with attention to detail, proofing and validating data (doc control).
- Generated safety conformity certificates (CPC, DOC, SOC, COC) for 3rd party requests.
- Submitted compliance documents to relevant customer portals such as Amazon and UL WERCSmart.
- Maintained and organized First Article folders/files and sample catalogs by vendor and product type.
- Followed up on NCR dispositions and managed the NCR log.
- Managed the logistics of sample submission for 3rd party lab testing.
- Oversaw the daily scrap reporting, reviewed, validated, and submitted to stakeholders.
- Customer Service escalation QC Agent – assisted Customer Service with any technical or QC related questions.
- Assisted the Quality Manager, VP of Operations, and other senior management personnel in special projects such as R&D and Product Design Verification sample analysis.
- Coordinated global audit inspection requests as needed for the Ohio and Belgium facilities.
Accessibility Specialist Surveyor
Disability Access Consultants Inc
09.2016 - 02.2018
- Preformed onsite inspections for ADA code violations throughout the state of California.
- Worked with government and private entities who sought code compliance pursuant to the Americans with Disabilities Act (ADA) of 1990 of infrastructure such a parks, sidewalks, schools, libraries, and other government buildings.
- Prepared and delivered digital corrective action reports for clients.
- Lead the PROW (Public Right of Way) projects in 4 cities, including Downey, La Mirada, Fremont, Moorpark, and Seaside CA.
Quality Assurance; Metrology & Metallurgical Department
Prime Wheel Corp
07.2015 - 09.2016
- Assigned and monitored the inbound and outbound activity of go/no-go gauges used for production sizing verification of OEM Automotive Wheels for Ford, Toyota, GM, Chrysler, Tesla, and Fisker.
- Utilized an Inventory Management System used for monitoring the in/outbound activity and calibration status.
- Performed high precision gauge calibration/verification using CMM machines in accordance with applicable drawings.
- Certification creation for internal auditing in accordance with A2LA Certification.
- Assisted with SPC testing operations.
- Maintained the First Article (AAR)/Golden sample archival.
- Assisted the Environmental Metallurgical laboratory department by preparing samples for analysis.
Education
High School Diploma -
Juan Rodriguez Cabrillo High School
Long Beach, CA01-2015
Skills
- Quality management system
- CAPA management
- Documentation control
- Data based decision making
- 3rd party inspection service knowledge (PPI, DUPRO, PSI)
- Product inspection
- RCA
- Technology adaptation and leveraging
- Environmental compliance
- Quality management systems
- Product safety
- Product testing
- Toy safety
- CPSIA, ASTM F963, EN71, REACH, FCC, TSCA, CA Prop 65, ISO 8124
- Product and packaging labeling expert
- Calibration management
- Statistical process control
- Supplier quality management
- Customer complaint handling
- Problem-solving
- Customer satisfaction
- Supplier relationship management
- Operational excellence
- Quality processes
- Corrective actions
- Continuous improvement
- Statistical analysis skills
- Compliance monitoring
- SOP development
- Operational improvements
- Budget preparation
- Document control
- Regulatory compliance
- Management consulting
- Excellent researching skills
- Market research experience
- External audit support
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Internal audits
- Relationship building
- Material development
- Testing methodology
- Abuse and destructive testing
- Retailer ready (Walmart, Target, CVS, Costco, TJX, Kroger)
- Liscensor ready (Hasbro, Pokemon, Disney, Microsoft)
- Anti-counterfeit strategist
- Market and product intelligence analyst
- Sublimation
- Ultra sonic, heat, and RF sealing
- Printing process
- UV Printing
- Bindery
- Lab technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality & Compliance Manager
Ultra PRO International LLC
02.2022 - Current
QA Supervisor
Ultra PRO International LLC
07.2019 - 02.2022
QA Lead
Ultra PRO International LLC
03.2018 - 07.2019
Accessibility Specialist Surveyor
Disability Access Consultants Inc
09.2016 - 02.2018
Quality Assurance; Metrology & Metallurgical Department
Prime Wheel Corp
07.2015 - 09.2016
High School Diploma -
Juan Rodriguez Cabrillo High School