Summary
Overview
Work History
Education
Skills
Timeline
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Eric Ogbegie

Ottawa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Snr.Customer Care Advisor-Small Business

Scotia Bank
06.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Solutions Advisor

Scotia Bank
03.2019 - Current
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Escalated customer issues to management for appropriate action to be taken.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
  • Trained customers on product usage for increased brand loyalty.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Representative

Millenium 1 Solutions
06.2018 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Digital Business Analyst

Unity Bank Plc
01.2016 - 04.2018
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Offered input for complex documents to support client-ready final versions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Self-motivated, with a strong sense of personal responsibility.

Relationship Officer

Fidelity Bank
04.2008 - 12.2015
  • Maintained and built close relationships with customers through regular contact and visits.
  • Worked with clients to address and respond to client and partnership management issues.
  • Promoted, structured and provided [Type] advice customized to best meet [Type] needs of customers.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Reviewed and analyzed client support usage and formulated recommendations in collaboration with [Type] teams.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Education

Deacon Training - Pastoral Theology

Christ Apostolic Church Bible Institute
Blue Ridge Summit, PA. U.S.A
07.2023

MBA - Business Administration

University Of Benin
Benin City, Nigeria
11.2015

Bachelor of Science - Public Administration

Ambrose Alli University
Ekpoma, Edo State, Nigeria
09.2004

Skills

  • Business Oversight
  • Business Forecasting
  • Business Proposals
  • Business Solicitation
  • Business Informatics
  • Business Consultant
  • Restructuring (Business)
  • Business Partnering
  • Business Support
  • Business Excellence
  • Generating Business
  • E-Business
  • Business Promotion
  • Business Analysis
  • Business Solutions
  • Business Transformation
  • Business Knowledge
  • Business Coaching

Timeline

Snr.Customer Care Advisor-Small Business

Scotia Bank
06.2022 - Current

Customer Solutions Advisor

Scotia Bank
03.2019 - Current

Customer Service Representative

Millenium 1 Solutions
06.2018 - 03.2019

Digital Business Analyst

Unity Bank Plc
01.2016 - 04.2018

Relationship Officer

Fidelity Bank
04.2008 - 12.2015

Deacon Training - Pastoral Theology

Christ Apostolic Church Bible Institute

MBA - Business Administration

University Of Benin

Bachelor of Science - Public Administration

Ambrose Alli University

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Eric Ogbegie