Eric Quang Nguyen
Escondido
Summary
Dedicated and detail-oriented biochemistry student with extensive experience in fast-paced customer service, inventory management, team leadership, and laboratory settings. Strong background in handling sensitive tasks with accuracy, multitasking under pressure, maintaining sanitation standards, and training staff. Excels at task allocation, optimizations, and innovation.
Overview
6
6
years of professional experience
Work History
Barista / Shift Lead
Matcha Cafe Maiko
Escondido, CA
01.2022 - Current
- Prepared handcrafted beverages and food items while maintaining consistency, speed, and accuracy in a fast-paced environment.
- Operated POS systems, handled cash transactions, and resolved customer concerns professionally.
- Maintained food safety, sanitation, and cleanliness standards throughout kitchen and customer areas.
- Assisted with opening and closing procedures, inventory organization, and restocking supplies.
- Trained new employees on drink preparation, customer service standards, workflow procedures, and sanitation practices.
- Managed weekly inventory levels and placed ingredient and supply orders to maintain operational efficiency and reduce shortages.
- Troubleshot equipment issues, assisted with minor repairs, and cleaned and maintained Taylor soft serve machines.
- Demonstrated leadership, multitasking, communication, and problem-solving skills during high-volume operations.
Barista / Shift Lead
Sharetea
Escondido, CA
01.2021 - 12.2021
- Prepared bubble tea beverages by accurately measuring ingredients and following company recipes and preparation standards.
- Brewed teas, prepared toppings and boba, and maintained product quality and consistency.
- Operated POS systems, processed payments, and provided efficient customer service in a fast-paced environment.
- Maintained sanitation and cleanliness standards by cleaning beverage stations, washing dishes, and organizing inventory.
- Assisted interviewing, training new employees on beverage preparation, customer service, and workflow expectations.
- Managed employee break schedules and supported daily shift operations.
- Counted inventory, monitored stock levels, and reported cash drawer totals to management.
Barista
Ding Tea
Escondido, CA
06.2020 - 08.2020
- Prepared bubble tea beverages while following company recipes and food safety standards.
- Brewed teas, prepared toppings, operated POS systems, and handled customer transactions accurately.
- Assisted customers with menu selections and maintained strong customer service standards.
- Maintained cleanliness of beverage stations, kitchen areas, lobby spaces, and inventory storage.
- Worked efficiently in a high-volume, fast-paced team environment.
Education
Associate of Science - Biochemistry
California State University San Marcos
San Marcos, CA05-2026
Biochemistry
Palomar College
San Marcos, CA01-2024
Diploma - undefined
San Pasqual High School
Escondido, CA01-2019
Skills
- Strong communication and customer service skills
- Inventory management and supply organization
- Cash handling and register balancing
- Leadership and employee training experience
- Fast-paced multitasking and workflow management
- Laboratory and chemical handling experience
- Attention to detail and accuracy
- Team collaboration and independent work
- Problem-solving and adaptability
- Food safety and sanitation compliance
- Microsoft Office and computer proficiency
Additional Experience
- Chemistry and biology laboratory experience
- Taekwondo martial artist for 6 years
- Conversational level speaking proficiency with Vietnamese and Japanese
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Japanese
Limited Working
Timeline
Barista / Shift Lead
Matcha Cafe Maiko
01.2022 - Current
Barista / Shift Lead
Sharetea
01.2021 - 12.2021
Barista
Ding Tea
06.2020 - 08.2020
Biochemistry
Palomar College
Diploma - undefined
San Pasqual High School
Associate of Science - Biochemistry
California State University San Marcos