Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Eric Navarro

Santa Ana

Summary

Dynamic Office Manager at Edward Jones Investments with exceptional customer service and organizational skills. Achieved streamlined operations and enhanced team productivity through effective task delegation. Proficient in financial tracking and conflict management, contributing to a harmonious workplace and improved client satisfaction. Recognized for implementing efficient filing systems and maintaining confidentiality.

Overview

23
23
years of professional experience

Work History

Office Manager

Edward Jones Investments
11.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Child Support Officer

County Of Orange
01.2003 - 11.2018
  • Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
  • Calculated child support obligations and debts.
  • Explained policies, procedures and instructions to parents.
  • Calculated child support obligations and debts to initiate collection actions.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Evaluated income and expense data of non-custodial parents to determine support capability.
  • Located parents for gaining child support and prepared records of payments.
  • Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.
  • Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Monitored cases for support order compliance and made adjustments.
  • Assisted courts during proceedings by providing relevant evidence related to the financial capacity of non-custodial parents.
  • Improved inter-agency coordination by fostering strong relationships with other child support agencies and social services providers.
  • Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
  • Coordinated with employers to facilitate income withholding for delinquent non-custodial parents, ensuring timely collection of payments.
  • Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
  • Conducted comprehensive interviews with clients to gather necessary information for accurate case assessment and determination of child support obligations.
  • Prevented fraudulent claims by cross-checking data and verifying information provided by clients during application processes.
  • Collaborated with legal teams to prepare cases for court hearings, resulting in successful enforcement actions.
  • Increased awareness about child support programs through community outreach efforts such as workshops, presentations, and informational materials.
  • Expedited case processing times by utilizing advanced software tools for data entry and analysis.
  • Evaluated financial documents to accurately calculate income levels for non-custodial parents and determine realistic payment plans based on their ability to pay.
  • Boosted efficiency of case management by maintaining accurate records and updating case files regularly.
  • Supported families in crisis situations by connecting them with appropriate resources such as temporary housing, food assistance, or counseling services.
  • Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
  • Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
  • Educated non-custodial parents on their rights and responsibilities, ensuring they understand the importance of fulfilling their child support obligations.
  • Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
  • Contributed to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining a high percentage of child support collections.
  • Ensured timely disbursement of funds to custodial parents by closely monitoring payment schedules and assisting in resolving discrepancies or delays.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.

Education

Los Amigos
Fountain Valley, CA
06-2001

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Document management
  • Bookkeeping
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Scheduling
  • Scheduling coordination
  • Staff management
  • Inventory control
  • Employee supervision
  • Conflict management
  • Supply management
  • Policy implementation
  • Documentation and control
  • Workflow optimization
  • Financial tracking
  • Financial reporting
  • Expense reporting
  • Financial accounting
  • Event coordination
  • Business administration
  • Meeting planning
  • Travel coordination

Languages

Spanish
Native or Bilingual

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Food Tourism

Timeline

Office Manager

Edward Jones Investments
11.2018 - Current

Child Support Officer

County Of Orange
01.2003 - 11.2018

Los Amigos

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Eric Navarro