Eric NAIR

Surrey

Summary

With a proven track record at Inter Resource Consulting Ltd., I excel in delivering compassionate care and fostering independence in clients, enhancing their quality of life. As an owner of a Bimbo Canada Franchise, I significantly improved customer satisfaction through strategic operations management. Skilled in crisis management and effective communication, I bring a blend of empathy, leadership, and operational efficiency to any team.

Overview

years of professional experience

Work History

Support Worker

Inter Resource Consulting Ltd.

11.2006 - Current

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Prepared nutritious meals to meet individual dietary needs for clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Kept accurate records for client files and handled related paperwork.

Owner

Bimbo Canada Franchise

01.2017 - 08.2019

Owned and operated 2 bread routes from South Surrey to Cloverdale.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Trained and motivated employees to perform daily business functions.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.

Education

Diploma - Computer Programming

CDI College

Surrey, BC

01-2001

High School Diploma -

Queen Elizabeth Senior Secondary

Surrey, BC

06-1997

Skills

Daily living support
Housekeeping tasks
Health and safety awareness
Emotional support
Cleaning and sanitizing
Life skills development

Empathy and patience
Verbal and written communication
Medication administration
Crisis management
First aid and CPR

Languages

English

Native or Bilingual

Hindi