Overview
Work History
Education
Skills
Languages
Timeline
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Eric Mueller

Hamilton,ON

Overview

10
10
years of professional experience

Work History

Service Manager

Aquadam Pools
04.2017 - 06.2025
  • Responsible for over 200 clients in Oakville and Burlington.
  • Managed day-to-day business operations.
  • Developed great knowledge of pool systems, plumbing and electrical.
  • Opened, closed and maintained pools.
  • Installed new pumps, filters, heaters and chlorinators.
  • Detected and repaired underground leaks.
  • Resolved customer complaints in professional and timely manner.
  • Performed administrative tasks which includes answering and returning phone calls and emails.
  • Met with customers to discuss service needs and offer available solutions.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage appointments and upcoming services.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Handled transactions accurately, ensuring proper accounting for daily financial reports.
  • Analyzed service reports to ensure that all work meets the company standard.
  • Developed and maintained positive relationships with customers.

Manual Labourer

Premier Event Tent Rentals
04.2016 - 09.2016
  • Working outdoors building tents for venues across Ontario.
  • Working inside the warehouse gathering the supplies and equipment needed for tent construction and then loading it into trucks
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Manual Labourer

Dover Coast Developments
05.2015 - 09.2015
  • Landscaping and construction of a new golf course.
  • Landscaping and maintenance in the retirement community.
  • Maintained high-quality workmanship through attention to detail.

Education

DEC - Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04-2019

Criminology - Criminal Justice

University of Guelph (2015-2017)
Guelph, ON
09-2017

High School Diploma -

Nelson High School
Burlington, ON
09-2015

Skills

  • Technical troubleshooting
  • Service scheduling
  • Plumbing
  • Electrical
  • Project management
  • Estimating and quoting
  • Technical support
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Conflict resolution
  • New employee hiring
  • Staff management

Languages

English

Timeline

Service Manager

Aquadam Pools
04.2017 - 06.2025

Manual Labourer

Premier Event Tent Rentals
04.2016 - 09.2016

Manual Labourer

Dover Coast Developments
05.2015 - 09.2015

DEC - Business

Conestoga College Institute of Technology And Advanced Learning

Criminology - Criminal Justice

University of Guelph (2015-2017)

High School Diploma -

Nelson High School

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Eric Mueller