Eric Mueller
Hamilton,ON
Overview
10
10
years of professional experience
Work History
Service Manager
Aquadam Pools
04.2017 - 06.2025
- Responsible for over 200 clients in Oakville and Burlington.
- Managed day-to-day business operations.
- Developed great knowledge of pool systems, plumbing and electrical.
- Opened, closed and maintained pools.
- Installed new pumps, filters, heaters and chlorinators.
- Detected and repaired underground leaks.
- Resolved customer complaints in professional and timely manner.
- Performed administrative tasks which includes answering and returning phone calls and emails.
- Met with customers to discuss service needs and offer available solutions.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage appointments and upcoming services.
- Hired, trained and supervised team of service staff members to meet business goals.
- Handled transactions accurately, ensuring proper accounting for daily financial reports.
- Analyzed service reports to ensure that all work meets the company standard.
- Developed and maintained positive relationships with customers.
Manual Labourer
Premier Event Tent Rentals
04.2016 - 09.2016
- Working outdoors building tents for venues across Ontario.
- Working inside the warehouse gathering the supplies and equipment needed for tent construction and then loading it into trucks
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Manual Labourer
Dover Coast Developments
05.2015 - 09.2015
- Landscaping and construction of a new golf course.
- Landscaping and maintenance in the retirement community.
- Maintained high-quality workmanship through attention to detail.
Education
DEC - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2019
Criminology - Criminal Justice
University of Guelph (2015-2017)
Guelph, ON09-2017
High School Diploma -
Nelson High School
Burlington, ON09-2015
Skills
- Technical troubleshooting
- Service scheduling
- Plumbing
- Electrical
- Project management
- Estimating and quoting
- Technical support
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Conflict resolution
- New employee hiring
- Staff management
Languages
English
Timeline
Service Manager
Aquadam Pools
04.2017 - 06.2025
Manual Labourer
Premier Event Tent Rentals
04.2016 - 09.2016
Manual Labourer
Dover Coast Developments
05.2015 - 09.2015
DEC - Business
Conestoga College Institute of Technology And Advanced Learning
Criminology - Criminal Justice
University of Guelph (2015-2017)
High School Diploma -
Nelson High School