Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eric McGlashing

Calgary,Canada

Summary

Project Manager with proven track record at Calgary Audio Visual, enhancing client satisfaction through effective team training and collaboration. Expertise in Microsoft applications and networking solutions, consistently achieving project objectives. Detail-oriented and self-driven, committed to delivering exceptional customer experiences.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Project Manager

Calgary Audio Visual
10.2023 - 10.2024
  • Project Manager responsible for client satisfaction and sign off.
  • Ensured all time lines goals were met.
  • Inventory and documentation supplied to the client at the end of the project.
  • Trained employees / various software applications including Microsoft Teams and other conferencing solutions.
  • Installed AV equipment such as cameras, speakers, microphones, displays and network/routing equipment.
  • AV client troubleshooting and primary person for onsite contact when required.
  • Oversaw the warehouse and inventory along with client ordered components.

System administrator

Guardian Telecom Ltd.
Calgary, AB
01.2014 - 10.2023
  • Conducted IT analysis to identify organizational strengths and weaknesses within the organization.
  • Consulted with management to implement new software and procedures, ensuring adoption of solutions.
  • Responsible for the IT budget and meeting goals as laid out.
  • Wrote technical documentation on software and training procedures.
  • Trained employees / various software applications.
  • Ensured server and network functionality uptime goals were met.
  • Verified server backups and resolved issues.
  • Installed, maintained, and supported servers.
  • Security Administrator

Network Analyst / Consultant

CB Engineering
01.2008 - 12.2014
  • Conducted IT analysis to identify organizational strengths and weaknesses.
  • Consulted with management to implement new software and procedures, ensuring adoption of solutions.
  • Wrote technical documentation.
  • Trained employees / various software applications.
  • Ensured server and network functionality uptime goals were met.
  • Verified server backups and resolved issues.
  • Installed, maintained, and supported servers.
  • Security Administrator

Onsite Computer Technician Multiple Clients

Aardvark Computer Solutions
01.2005 - 12.2007
  • Installed PCs and Servers along with network switches and routers.
  • Ensured server and network functionality uptime goals were met.
  • Verified server backups and resolved issues.
  • Installed, maintained, and supported servers.
  • Security Administrator

Computer Technician

Chignecto Regional School Board
11.2003 - 12.2004
  • Installed PCs and supported teaching staff with IT related issues.
  • Used ticketing system and documented solutions for future reference.
  • In school presence for the IT department.

Computer Systems Analyst

KPMG Consulting
11.2003 - 12.2004
  • Testing Manager for the North American launch of Hewlett Packard’s marketing software.
  • Created testing scripts to automate the process.
  • Attended stakeholder meetings capturing client needs and reflecting those in the launch.

Education

Bachelor of Arts -

University of New Brunswick
Fredericton, NB

Diploma - Applied Information Technology

Information Technology Institute
Halifax, NS

Skills

  • Communication skills, oral and written
  • Self-motivated and confident
  • Independent and team-oriented
  • Detail-oriented and organized
  • Influential in person and on the phone
  • Professional development and time management
  • Customer experience commitment
  • Microsoft certification
  • Networking certification
  • Computer technician certification
  • Q-SYS Level 1 programming certification
  • Q-SYS Video 101 certification

Certification

  • Bachelor of Arts
  • CompTIA A+
  • CompTIA N+
  • Microsoft Certified Professional (MCP)
  • Q-Sys Level 1 Certified Programmer

References

References are available upon request

Timeline

Project Manager

Calgary Audio Visual
10.2023 - 10.2024

System administrator

Guardian Telecom Ltd.
01.2014 - 10.2023

Network Analyst / Consultant

CB Engineering
01.2008 - 12.2014

Onsite Computer Technician Multiple Clients

Aardvark Computer Solutions
01.2005 - 12.2007

Computer Technician

Chignecto Regional School Board
11.2003 - 12.2004

Computer Systems Analyst

KPMG Consulting
11.2003 - 12.2004

Bachelor of Arts -

University of New Brunswick

Diploma - Applied Information Technology

Information Technology Institute

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Eric McGlashing