Eric Martin
Carson,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
01.2022 - 11.2024
- Assist customers with questions, complaints, and problems, and promote a positive shopping experience
- Store operations: Ensure store operations run smoothly, including opening and closing procedures
- Staff management: Assign, direct, and follow up on staff activities, and train and mentor new associates
- Performance management: Monitor team performance and ensure compliance with company policies
- Inventory management: Monitor inventory levels and ensure proper ordering and replenishment
- Sales and profitability: Develop and implement strategies to increase sales and profitability
- Work environment: Create and maintain a positive work inviroment
Intensive Behavior Intervention Consultant- Office Assistant
IBIC
01.2018 - 08.2020
- Maintain control of the front office desk and direct guests to the appropriate personnel upon entering the facility
- Assist with the new hire process to include ensuring that new hires complete on-boarding process, create new employee files and coordinate new hire training
- Provide clerical support as needed to include but not limited to answering phones, filing documentation, and responding to employee's administrative questions about organization's policies
- Ensure payroll information is submitted on time for processing
Counter Desk Attendant
Bowlero Corporation
01.2016 - 01.2018
- Engage each customer as they enter the bowling facility and answer questions in a friendly and courteous manner
- Respond to customer questions and inquiries via phone and relay details about our venues, pricing, and promotions/specials
- Handle all cash handling procedures at the cashier's station
Police Officer GS-6
United States Air Guard
01.2012 - 01.2016
- Brief and dispatch Police Officers to all incidents, alarms, and emergencies
- Maintain proper inventory of weapons and gear
- Prepare and file incident reports on accidents and other emergency incidents as needed
- Respond promptly and effectively to emergency situations
- Responsible for overall management and direction of on-duty flight operations
- Supervise the morale, safety, and discipline of personnel assigned to the flight
Security Forces Member
Air National Guard
01.2007 - 01.2016
- Monitor staff and visitor entry points to ensure only authorized personnel can enter the military installation
- Observe and report incidents of irregular or unusual conditions, suspicious activities or safety hazards
- Control and monitor radio transmissions
Education
Community College of The Air Force
Montgomery, ALEl Camino College
Torrance, CASkills
Customer Service
Military Experience
Office Administration
Security
Scheduling
Payroll
Training new employees
Shift Management
Timeline
Shift Supervisor
CVS Pharmacy
01.2022 - 11.2024
Intensive Behavior Intervention Consultant- Office Assistant
IBIC
01.2018 - 08.2020
Counter Desk Attendant
Bowlero Corporation
01.2016 - 01.2018
Police Officer GS-6
United States Air Guard
01.2012 - 01.2016
Security Forces Member
Air National Guard
01.2007 - 01.2016
Community College of The Air Force
El Camino College
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