Eric Martin
Ottawa
Summary
Accomplished Director of Operations at Flooring Liquidators, adept in strategic planning and operational efficiency. Spearheaded initiatives at Tradewell Construction, enhancing process efficiency and customer acquisition by 30%. Known for fostering strong customer relationships and promoting continuous improvement. Excels in operations oversight and strategic execution, blending analytical prowess with interpersonal skills.
Overview
14
14
years of professional experience
Work History
Director of Operations
Flooring Liquidators
03.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Head of Business Development
Tradewell Construction
07.2023 - 02.2024
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
- Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
Customer Success Manager
Micrometrics
01.2022 - 07.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Resource Officer
TD Bank
11.2010 - 10.2021
- Promoted a culture of continuous improvement encouraging employees to suggest innovative ideas for better resource management practices.
- Spearheaded cross-functional collaborations to optimize resource utilization across various projects.
- Improved workplace safety by implementing thorough training programs and conducting regular inspections.
- Maintained detailed records of resource usage, identifying trends for future planning purposes.
Education
Bachelor Of Arts - Business Administration And Management
University of Toronto
Toronto, ON08.2006
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Languages
English
Full Professional
Timeline
Director of Operations
Flooring Liquidators
03.2024 - Current
Head of Business Development
Tradewell Construction
07.2023 - 02.2024
Customer Success Manager
Micrometrics
01.2022 - 07.2023
Resource Officer
TD Bank
11.2010 - 10.2021
Bachelor Of Arts - Business Administration And Management
University of Toronto
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