Eric Mancino
Santa Ana
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
19
19
years of professional experience
Work History
Test Proctor/Front Desk Administrator
Stanbridge University
11.2023 - Current
- Administer standardized tests in compliance with university policies and procedures.
- Monitor testing environment to ensure integrity and confidentiality of assessments.
- Provide exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Ensure that all testing is done with complete integrity while following the rules and guidelines set forth by the university.
- Manage front desk and assist students with admissions inquiries, tuition payments, ID badge replacements in addition to other requests.
- Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
Claims Assistant
MemorialCare Medical Foundation
12.2009 - Current
- Provide stellar customer service daily via Microsoft Outlook and Access Express regarding claim status checks for contracted and non-contracted healthcare providers.
- Compile audit documentation for health plans with 100% precision and impeccable accuracy; received numerous commendations from health plans for detailed and precise audit preparation.
- Utilize multiple computer databases to enter, code, and scan confidential documentation.
- Fill in for supervisor when away from office and delegate tasks to team members; oversee all completion of assignments to maintain complete accuracy and timeliness.
- Ensure compliance with company policies and industry regulations through meticulous documentation of claim files.
Part-Time Admissions Department Intern
UC Merced
10.2014 - 02.2017
- Assist with all aspects of the admissions process, from reviewing applications to scheduling recruiting visits.
- Input student-workshop registration cards and student information by using the UC Recruit database.
- Receive and compile travel receipts from admissions representative to be submitted to the university for review.
Part-Time On-Air Talent / Board Operator
KWVE 107.9 FM
12.2007 - 01.2014
- Wrote and performed weekly intros for station programs and music sets for a world-wide audience.
- Provided quality control and assistance for satellite transmission of station content.
- Engaged audiences through compelling storytelling and live broadcasts, enhancing listener loyalty.
Faculty Adviser / Adjunct Teacher
Biola University (Biola Radio)
02.2007 - 12.2008
- Interviewed, hired, and managed 15 student staff members in implementing a complete overhaul of station formatting.
- Taught radio practicum course and facilitated student internships with major Los Angeles media outlets.
- Mentored student staff, fostering professional growth and enhancing team performance within broadcasting operations.
- Developed and implemented strategic programming initiatives enhancing listener engagement and community outreach.
Registration/Database Administrator
Biola University (Biola Youth)
02.2008 - 10.2008
- Supervised all facets of the Registration department, from student course planning to tuition arrangements for all participating families.
- Interacted and coordinated with students and families regularly regarding academic objectives and financial needs.
Education
Bachelor of Arts - Communications
Biola University
La Mirada, CA05-2003
Skills
- Professional communication
- Problem solving
- Leading/assisting students
- Office administration
- Admissions experience
- Report generation
- Career Guidance
- Excellent writing skills
- Organizational expertise
- Critical thinking
- Typing (speed/accuracy)
- Time management
- Verbal communication
- File organization
- Data entry proficiency
- Document management
- Project Support
- Microsoft office expertise
- Report generation
Timeline
Test Proctor/Front Desk Administrator
Stanbridge University
11.2023 - Current
Part-Time Admissions Department Intern
UC Merced
10.2014 - 02.2017
Claims Assistant
MemorialCare Medical Foundation
12.2009 - Current
Registration/Database Administrator
Biola University (Biola Youth)
02.2008 - 10.2008
Part-Time On-Air Talent / Board Operator
KWVE 107.9 FM
12.2007 - 01.2014
Faculty Adviser / Adjunct Teacher
Biola University (Biola Radio)
02.2007 - 12.2008
Bachelor of Arts - Communications
Biola University