Eric Lopez
Rialto
Summary
Results-driven General Manager with extensive experience in logistics and customer onboarding. Recognized for effective communication and team collaboration, leading to improved workflows and stronger vendor partnerships.
Overview
7
7
years of professional experience
Work History
General Manager
Worldcraft Logistics LLC
Ontario
09.2021 - 12.2025
- Led daily operations to ensure efficient logistics management.
- Implemented process improvements to enhance workflow effectiveness.
- Trained and mentored staff on operational best practices.
- Developed strategic partnerships with key vendors and clients.
- Facilitated communication between departments to streamline operations.
- Developed and implemented strategies for successful customer onboarding.
- Evaluated existing processes and procedures related to customer onboarding and transaction monitoring operations, making recommendations for improvements as needed.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Maintained records of customer onboarding activities in accordance with internal policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Implemented company initiatives aimed at improving operational efficiency.
- Researched methods for improving efficiency of existing processes.
- Moved the warehouse twice.
- Opened a second warehouse.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Promoted from lead to supervisor to general manager.
Lead
Clutter
Ontario
08.2018 - 07.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated daily schedules for drivers and maintenance teams.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled loads according to priority and available equipment.
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise in designated storage areas for easy access.
- Operated forklifts and pallet jacks to move heavy items safely.
- Trained new staff on safety protocols and proper receiving procedures.
Education
Associate of Science - Administration of Justice
San Bernardino Valley College
San Bernardino, CA05-2016
Skills
- Logistics management
- Process improvement
- Customer onboarding
- Vendor management
- Operational efficiency
- Project coordination
- Staff training
- Problem solving
- Effective communication
- Relationship building
- Quality assurance
- Team collaboration
- Strategic planning
- Time management
- Decision making
- Process improvements
- Sales team development
- Account management
- Bilingual
- Sales
- Customer relationship management
- Attention to detail
- Onboarding coordination
- Employee onboarding and offboarding
References
References available upon request.
Timeline
General Manager
Worldcraft Logistics LLC
09.2021 - 12.2025
Lead
Clutter
08.2018 - 07.2021
Associate of Science - Administration of Justice
San Bernardino Valley College