Eric Lopez
San Pedro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
IT Support Technician/ Student
Harbor Occupational Center
07.2024 - 01.2025
- Strong understanding and ability to perform repairs on various computer systems.
- Installed and configured Active Directory Domain Services Server 2019.
- Joined computers to domains, created users and groups, and assigned passwords.
- Knowledgeable with BIOS and UEFI settings and firmware updates.
- Knowledgeable with power washing Chromebooks and install Apple IOS.
- Built and test Network cables (CAT5)
- Knowledgeable with Windows CLI commands and partitioning.
Transportation Specialist
Non-Emergency Transportation Service
05.2020 - 12.2020
- Coordinate daily transportation schedules for clients, ensuring timely pickups and drop-offs.
- Resolved customer inquiries and complaints promptly, maintaining a 95% satisfaction rate.
- Utilized GPS and route optimization tools to improve efficiency and reduce fuel cost by 10%.
Server and Certified Server Trainer
Olive Garden and Red Lobster
09.2007 - 11.2018
- Delivered exceptional customer service, consistently receiving positive feedback from guest.
- Trained new servers on company policies, menu knowledge, and customer engagement techniques.
- Managed high-volume shifts, ensuring smooth operations and customer satisfaction during peak hours.
Brake Technician
Brake Masters
03.2000 - 03.2006
- Educated customers on proper brake maintenance, extending the lifespan of their vehicles'' brake systems.
- Minimized errors by double-checking work before releasing vehicles back to customers, maintaining a high level of quality control.
- Performed routine inspections and maintenance.
- Stayed up-to-date on industry trends, attending training sessions and workshops to maintain expertise in brake technology advancements.
- Prevented future issues by recommending appropriate preventative maintenance actions during service appointments.
- Followed operating rules, procedures and standardized work initiatives.
- Promoted workplace safety by adhering to OSHA guidelines and wearing appropriate personal protective equipment at all times during repair procedures.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and adherence to safety standards.
- Demonstrated commitment to environmental responsibility by properly disposing of hazardous waste materials according to regulations.
- Performed basic repair for brake pads, calipers, tires and wheel alignments.
- Performed comprehensive test drives after repairs, ensuring optimal performance and customer satisfaction.
- Consistently met or exceeded performance goals for job completion times, contributing to overall shop efficiency.
- Improved vehicle safety by performing thorough brake system inspections and diagnostics.
- Contributed to increased shop revenue by upselling additional services when deemed necessary for vehicle safety or longevity.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
ITST/A+ Certificates -
Harbor Occupational Center
San Pedro, CA01.2025
Cisco CCNA - undefined
Harbor Occupational Center
San Pedro, CA05.2025
No Degree - Forklift Operator License
Harbor Occupational Center
San Pedro, CA05-2025
Skills
- IT Troubleshooting & Support
- Customer Service & Conflict Resolution
- Transportation Coordination & Scheduling
- Team Training & Leadership
- Multitasking & Time Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Basic Networking & Hardware knowledge
- Hardware installation
- Help desk support
- Operating system support
- Printer support
- Virtualization technologies
- System configuration
- Software installation
- Technical support
- Customer service
- TCP/IP
- Network configuration
- Desktop support
- Network diagnostics
- Windows 10
- Active listening
- Microsoft outlook
Timeline
IT Support Technician/ Student
Harbor Occupational Center
07.2024 - 01.2025
Transportation Specialist
Non-Emergency Transportation Service
05.2020 - 12.2020
Server and Certified Server Trainer
Olive Garden and Red Lobster
09.2007 - 11.2018
Brake Technician
Brake Masters
03.2000 - 03.2006
Cisco CCNA - undefined
Harbor Occupational Center
ITST/A+ Certificates -
Harbor Occupational Center
No Degree - Forklift Operator License
Harbor Occupational Center
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