Eric Leano
Gilroy,CA
Summary
To expand Field Applications Engineering experience within an exciting AI semiconductor manufacturer.
I am a professional Field Support Engineer with proven ability to drive operational success. Strong focus on team collaboration and adaptability to changing needs. Skilled in troubleshooting, technical support, and system maintenance. Reliable and results-driven, with excellent problem-solving and communication abilities. Diligent Field Applications Engineer with strong background in troubleshooting and maintaining complex systems. Demonstrated ability to resolve technical issues efficiently, ensuring minimal downtime. Proven track record of utilizing problem-solving skills and technical knowledge to support field operations effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Support Engineer 2
Advanced Micro Devices
03.2020 - Current
- Elevated overall Embedded x86 design and debugging experience through clear communication, ensuring understanding of complex technical concepts at every stage of the process.
- Facilitated cross-functional collaboration between engineering, sales, and marketing teams to ensure consistent messaging and product knowledge across all departments and clients.
- Expedited issue resolution by effectively liaising between customers, internal teams, and external vendors as necessary during critical situations.
- Solved customer issues by going to customers lab, replicating the issues on evaluation board, and offering solutions.
Senior Field Applications Engineer
Microchip
08.2015 - 02.2020
- Supported 25+ current and future customers with pre-sales and post-sales technical support for Ethernet Switches/PHYs, and PCIe switches.
- Assisted customers in solving hardware and software problems with debugging of Ethernet Switch/PHY-based or PCIe switch-based designs, using standard industry tools.
- Reduced downtime of systems by conducting regular maintenance and troubleshooting complex issues in the field.
Education
Master of Science - Electrical Engineering
Air Force Institute of Technology
Wright Patterson Air Force BaseBachelor of Science - Electrical Engineering
University of California, Los Angeles
Los Angeles, CASkills
- Effective conflict resolution within corporate and external customers
- Customer support, Effective Debugging of x86, PCIe and Ethernet
- Quickly identifying root-cause of issues
- Knowledgeable with industry standard PCIe and Ethernet Tools
Certification
Received MEF CE2.0 Certification 2014-05-16 CE Certified Professional
References
Furnished Upon Request
MEF 2.0 Certified
Completed Metro Ethernet Forum 2.0 Certification to support Carrier/1588 Ethernet
Timeline
Field Support Engineer 2
Advanced Micro Devices
03.2020 - Current
Senior Field Applications Engineer
Microchip
08.2015 - 02.2020
Master of Science - Electrical Engineering
Air Force Institute of Technology
Bachelor of Science - Electrical Engineering
University of California, Los Angeles
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