Eric Kiragu
Mississauga
Summary
Dedicated and safety-conscious professional with over 5 years of combined experience in food handling, warehouse operations, and team supervision within food and beverage environments. Skilled in minimizing production hazards, training staff on safety protocols and job duties, coordinating activities to meet schedules, recommending productivity improvements, and preparing reports. Eager to leverage expertise in food safety compliance, inventory management, and team leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Lululemon
10.2025 - 12.2025
- - Online Order Fulfillment, Picked, packed, and shipped online customer orders accurately and efficiently, meet daily productivity and shipping deadlines.
- - Ensured proper packaging and labeling according to Lululemon standards, coordinated with carriers to ensure timely dispatch.
- - Technology & Systems Use, Used Lululemon eCommerce systems (OMS, WMS, POS tools), Scanned items and tracked orders using handheld devices.
- - Health, Safety & Compliance, followed workplace safety policies and procedures Maintained a clean, organized, and safe work areas, Adhered to company policies, privacy, and data security standards.
Warehouse Operator
Food Banks Mississauga
01.2024 - 10.2025
- - Supervised and coordinated up to 20 volunteers in food sortation, inspection, and packaging processes, ensuring adherence to production quotas, quality control, and safe food handling practices to minimize hazards throughout the production cycle.
- - Trained volunteers on job duties, safety procedures, company policies, and equipment use, including food handling regulations, pest management, and waste disposal.
- - Recommended personnel actions such as role assignments and promotions based on performance, while providing ongoing instructions and resources to optimize team efficiency.
- - Prepared production reports on inventory, shipping/receiving activities, and order fulfillment, recommending measures to improve productivity, such as streamlined workflows that reduced processing times.
- - Established methods to meet work schedules, coordinated activities across warehouse units (e.g., receiving, sorting, storage), and requisitioned supplies and equipment as needed.
- - Handled incoming and outgoing products per Health Canada’s food safety standards, including weighing, accurate data entry, and proper storage/quarantine to maintain product quality.
- - Loaded/unloaded trucks, operated 18’ reefer-equipped trucks for pickups/deliveries, and ensured compliance with MTO regulations and safety standards.
- - Maintained a clean, hazard-free warehouse environment, returning equipment to designated areas and performing end-of-day inspections.
Driver
Uber
01.2020 - 08.2023
- - Adhered to safety standards and regulations while planning efficient routes and maintaining timely schedules.
- - Prepared reports on mileage and operations, focusing on safe transport and customer service.
Customer Service Manager
Etihad Airways
08.2012 - 06.2018
- - Supervised teams in high-pressure aviation environment, training staff on procedures and resolving issues to maintain 5-star service standards.
- - Coordinated activities across units, prepared reports on passenger interactions, and recommended personnel actions based on performance.
- - Focused on safety and efficiency, assisting with special needs and ensuring compliance with protocols.
Warehouse Supervisor
Farnek Warehouse Organization
04.2010 - 08.2012
- - Supervised warehouse operations, managing order requests, inventory controls, and team activities to ensure quality service and on-time fulfillment.
- - Coordinated work schedules, requisitioned materials, and prepared reports on inventory and production metrics.
- - Ensured a safe and clean environment by minimizing hazards, training staff on safety protocols, and complying with regulations.
- - Recommended measures to improve productivity, such as optimized storage methods and process adjustments.
Education
High School Graduate -
KenyaSkills
- - Food Production Hazard Minimization and Safety Protocols
- - Staff Training in Job Duties, Safety Procedures, and Company Policies
- - Supervising, Coordinating, and Scheduling Worker Activities
- - Recommending Personnel Actions (eg, Hiring, Promotions)
- - Preparing Production Reports and Recommending Productivity/Quality Improvements
- - Establishing Work Schedules and Coordinating Across Units
- - Requisitioning Materials, Equipment, and Supplies
- - Food Safety and Handling (HACCP, Cold Chain, Health Canada Regulations)
- - Inventory Tracking and Order Management
- - Forklift Operation (Counterbalance, Narrow Aisle Reach, Walkie)
- - Excellent Interpersonal Skills, Team Leadership, and Attention to Detail
- - Compliance with MTO Regulations and Occupational Health & Safety Standards
Certification
- - Forklift Training Program: Counterbalance, Narrow Aisle Reach, Walkie, Rider Pallet Walkie (Expires March 2027)
- - Standard First Aid & CPR/AED Level C (BL) (Expires November 2027)
- - Class G License
- - Class GZ License
- - Food Safe Handling Certification
- - Cold Chain Certification
- - Feed Ontario Emergency Preparedness Portal
- - AODA Customer Service Standards Training
- - Workplace Violence and Harassment (All Jurisdictions)
- - Occupational Health and Safety Awareness Training for Supervisors (Ontario)
- - WHMIS 2015 Training
- - Microsoft Excel, Word, PowerPoint
- - Business Entrepreneurship Certificate
Languages
English
Full Professional
Timeline
Warehouse Associate
Lululemon
10.2025 - 12.2025
Warehouse Operator
Food Banks Mississauga
01.2024 - 10.2025
Driver
Uber
01.2020 - 08.2023
Customer Service Manager
Etihad Airways
08.2012 - 06.2018
Warehouse Supervisor
Farnek Warehouse Organization
04.2010 - 08.2012