Eric Johnston
Fresno
Overview
8
8
years of professional experience
Work History
Tier 3, Inbound Dock Process Assistant QXY8, IXD |
Amazon
07.2025 - Current
- .Helped to launch IXD building QXY8
- In charge of staffing upwards of 60 people daily, in charge of running and maintaining up to 4 PIDs, as well as destuffits for trailers, communicating with Ship Clerk for PIT driver and TDR needs
- In charge of making sure WIP is being both filled and pulled from corrals by water spiders and PIT drivers
- Keeping in communications with RME/JLL for any destuffit, dock door, or PID machinery issues, making trouble tickets
- In charge of making sure avery scanners and destuffits are ready for SOS for fast starts
- Making sure TOT is cleared hourly, as well as implementing TOT reduction strategies
- Making sure to monitor WIP levels Track CPH hour by hour, targetting 1200 units per hour
- Scout for high performing associates for indirect roles
- In charge of completing CAST Trainings for associates
- Making sure 2-3 arc audits are completed per day, maintaining a safe work environment, and making sure associates always have their PPE, as well as hourly walks verifying PID lines are free of hazards and obstructions
- Ensure associates are rotated on a quarterly basis to reduce fatigue and potential injuries
- Making sure 20 FRX label audits are completed per day
- Making sure 8 or more trailer poke test audits are completed per day
- Providing an accurate SOS, EOS, and quarterly WIP count for operations
- Coaching associates to maintain a clean Dock, to place boxes on the line with small gaps as to not jam up the lines, and to make sure they're printing FRX labels for every pallet to keep DMPO down for quality
Singles Mix / SIOC Process Guide
Amazon
12.2023 - 07.2025
- Able to run department with no AM/PA present
SmartPac / Single Smalls Process Guide
Amazon
11.2020 - 07.2025
- Reach out to counter support departments such as JLL and IT to ensure overall floor health is being maintained, and that the SmartPac machines, as well as Single Smalls stations are operating normally
- Maintain good working relationships with co-workers and management
- Keep work area organized and clutter free
- Manage communications between team members and other Problem Solvers for the upkeep of operation efficiency and success
- Reinforce safety procedures for myself and my colleagues.
Singles Mix / SIOC Problem Solver
Amazon
01.2023 - 07.2025
SmartPac / Single Smalls Problem Solver
Amazon
12.2018 - 07.2025
- Meet targets consistently with strong attention to detail
- Identify and address prominent issues
- Work rapidly to meet tight deadlines
- Identify all root causes for CPT misses for the shift and come up with action plans to prevent late shipments going forward
- Keep in communications with Inbound for POD stauses and long dwells.
Tier 1 Fulfillment Associate
Amazon
07.2018 - 07.2025
- Trained in 3 direct functions of packing including Singles, Single Smalls, and SmartPac
- Trained in 6 indirect functions including Problem Solve, Kickout Operator, Overages, SLAM Operator, High Quantites, Process Guide
- Receive positive feedback for meeting and exceeding quality and productivity expectations
- Ensure packages were marked and labeled correctly
- Remove defected or damaged products and stowed in designated areas.
Problem Solve Learning Ambassador
Amazon
09.2020 - 01.2022
- Problem Solve ambassador, assisting in employee development, and training in SmartPac / Single Smalls Problem Solve
- Overseeing barriers of individuals, while conducting retrains to aid in the positive growth in their employment with the company
- Perform Large Adjustment Sim Tickets trainings
- Perform High Quantity trainings
- Perform Kickout Operator trainings
- Perform audits on associates to ensure standard work is being followed efficiently and safely.
Education
High school diploma -
Sierra Charter School
Fresno, CASkills
- Building and maintaining strong working relationships
- Problem solving and analytical skills
- Time management, prioritizing tasks and staying self-motivated
- Composure in stressful situations
- Communication skills
Timeline
Tier 3, Inbound Dock Process Assistant QXY8, IXD |
Amazon
07.2025 - Current
Singles Mix / SIOC Process Guide
Amazon
12.2023 - 07.2025
Singles Mix / SIOC Problem Solver
Amazon
01.2023 - 07.2025
SmartPac / Single Smalls Process Guide
Amazon
11.2020 - 07.2025
Problem Solve Learning Ambassador
Amazon
09.2020 - 01.2022
SmartPac / Single Smalls Problem Solver
Amazon
12.2018 - 07.2025
Tier 1 Fulfillment Associate
Amazon
07.2018 - 07.2025
High school diploma -
Sierra Charter School