Summary
Overview
Work History
Education
Skills
Timeline
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Eric Johnston

San Jose

Summary

Authorized to work in the US for any employer Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful airport setting.

Overview

8
8
years of professional experience

Work History

Jet Blue Front Desk Agent

Prime Flight
Minneapolis
06.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Delivery Driver

NATIONAL LOGISTICS ASSOCIATES INC
Minneapolis
12.2020 - 01.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Online Order Fulfillment

Lowe's
Stillwater
05.2020 - 12.2021
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.

Home Depot Associate

Home Depot
Maplewood
03.2020 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Processed credit and debit card payments to complete customer purchasing experience.

Home Depot Associate, Crew Member

Home Depot
Hermiston
03.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Processed credit and debit card payments to complete customer purchasing experience.

Crew Member

Taco Bell
Hermiston
03.2017 - 02.2019
  • Worked as both cashier and cook
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Associate of Science - Biomechanical Engineering

Blue Mountain Community College
Pendleton, OR

GED -

Kicking Horse Job Corps
Ronan, MT
06.2013

Skills

  • Personable Demeanor
  • Posting Charges
  • Guest Satisfaction
  • Safety and Security Procedures

Timeline

Jet Blue Front Desk Agent

Prime Flight
06.2022 - Current

Delivery Driver

NATIONAL LOGISTICS ASSOCIATES INC
12.2020 - 01.2022

Online Order Fulfillment

Lowe's
05.2020 - 12.2021

Home Depot Associate

Home Depot
03.2020 - 06.2020

Home Depot Associate, Crew Member

Home Depot
03.2019 - 03.2020

Crew Member

Taco Bell
03.2017 - 02.2019

Associate of Science - Biomechanical Engineering

Blue Mountain Community College

GED -

Kicking Horse Job Corps

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Eric Johnston