Eric Jerome
Edmonton,Canada
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Deck Store Ltd
11.2020 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Concrete Laborer
Grease Concrete
03.2017 - 11.2020
- Make concrete beams, columns, and panels
- Fill sidewalks, walkways, stairs, driveways, and basements
- Ensuring forms that hold concrete are properly constructed
- Chemical handling, raking, leveling, floating, etc
- Proper worksite safety, adhering to supervisor and performing other duties as assigned
- Concrete raker, floater, and pull board
- Spread, level, and smooth concrete using rake and/or shovel
- Work well with a team, under stressful conditions to get the job done
- Facilitate pouring concrete, move chute to direct concrete on forms
- "Tailgate" safety meetings to identify all existing/potential safety and environmental hazards
Produce Worker
Save-On-Foods
02.2014 - 02.2017
- Restock fresh vegetables in a timely manner
- Assist customers in their shopping with excellent customer service skills
- Sweep, mop, and sanitize work place
- Excellent communication skills in order to ensure floor is 'stocked'
- Food preparation, made fresh food platters for customers to purchase
Skills
- Load & Unload
- Packaging
- Landscape Maintenance
- Concrete Forming
- Pallet Jack
- Lawn Care
- Warehouse Experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Client relations
- Product knowledge
- Order fulfillment
- Office equipment proficiency
Languages
English
Professional Working
Timeline
Customer Service Representative
The Deck Store Ltd
11.2020 - 12.2024
Concrete Laborer
Grease Concrete
03.2017 - 11.2020
Produce Worker
Save-On-Foods
02.2014 - 02.2017
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