ERIC IYARE
Brampton,Ontario
Summary
Analytical and detail-oriented Business Analyst with over 8 years of proven expertise in gathering requirements, conducting data analysis, and developing business cases to support decision-making. I am skilled at building cross-functional relationships, driving process improvements, and delivering actionable insights through KPIs, dashboards, and reporting tools. Adept at working with stakeholders at all levels to ensure alignment of business needs with technology and operational solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst / Process Improvement Specialist
Phronesis Technology
Toronto, Canada
07.2022 - Current
- Gathered and documented business requirements, ensuring alignment with corporate and divisional objectives.
- Conducted quantitative and qualitative data analysis, delivering insights that supported policy and operational decisions.
- Designed and monitored KPIs and dashboards using Power BI and Excel to track project performance and service delivery.
- Developed business cases and cost-benefit analyses that influenced divisional policy and process improvements.
- Coordinated multi-stakeholder projects from planning through implementation, meeting deadlines and budget requirements.
- Built strong relationships with operational teams and senior management to foster collaboration and trust.
Business Analyst
MCI Communication
Toronto, Canada
01.2017 - 07.2021
- Acted as a liaison between stakeholders to gather, document, and analyze business requirements, ensuring alignment with organizational objectives and strategic goals.
- Partnered with senior business analysts to prepare business cases and cost-benefit analyses supporting new initiatives, system enhancements, and process improvements.
- Facilitated requirements-gathering sessions, identified key assumptions, and obtained stakeholder sign-off on detailed business requirements.
- Developed business requirement documents (BRDs) and process maps to support IT solutions, business reporting, and vendor system integrations.
- Conducted 'As-Is' and 'To-Be' process mapping, recommending improvements that streamlined workflows, improved transparency, and optimized supply chain operations.
- Supported User Acceptance Testing (UAT) and System Integration Testing (SIT), providing requirement clarifications, resolving roadblocks, and documenting requirement traceability (RTM).
- Delivered inventory and operations analysis reports to senior management, highlighting risks, identifying gaps, and recommending corrective actions.
- Partnered cross-functionally with IT, Merchandising, and Logistics teams to deliver solutions that enhanced efficiency, reduced stock-outs, and supported continuous improvement.
Education
Master of Business Administration (MBA) -
University of Fredericton
01.2026
Bachelor of Commerce (B. Com) - Major in Business Management
Seneca College
01.2024
Diploma in Business Studies -
Seneca College
01.2024
Project Management Cert -
Durham College
Business Analyst -
Topron Consulting
Skills
- Business Requirements Gathering & Documentation
- Data Analysis & Visualization
- Power BI
- Tableau
- Excel
- SQL
- Key Performance Indicators (KPIs)
- Dashboard Reporting
- Business Case Development
- Cost-Benefit Analysis
- Process Improvement
- Continuous Improvement Initiatives
- Stakeholder Engagement
- Relationship Management
- Policy Development
- Procedure Development
- Quantitative Analysis
- Qualitative Analysis
- Project Management
- Agile
- Waterfall
- Cross-Functional Collaboration
- Data Visualization
- Analytics
- MS Project
- Visio
- JIRA
- Confluence
- MS Office Suite
- Word
- PowerPoint
- ERP Systems
- SAP
- FleetFocus M5
Websites
Certification
- Project Management Certificate
- Business Analyst Certificate
Accomplishments
- Reduced fleet drivers’ travel time by analyzing route data and recommending schedule adjustments, improving efficiency and service reliability across the system.
- Developed KPI dashboards that improved operational reporting and decision-making for leadership.
- Successfully led multi-stakeholder projects that delivered measurable cost savings and efficiency gains.
- Built cross-functional collaboration processes that aligned frontline staff and management with organizational goals.
Volunteer Community Service
Advocacy Ambassador, Let’s Stop AIDS Organization, 01/01/24, Supported youth communications and advocacy initiatives., Mentor, coach and counsel the community of Adolescents in grades 6-12, fostering leadership, academic excellence, and confidence.
Timeline
Business Analyst / Process Improvement Specialist
Phronesis Technology
07.2022 - Current
Business Analyst
MCI Communication
01.2017 - 07.2021
Master of Business Administration (MBA) -
University of Fredericton
Bachelor of Commerce (B. Com) - Major in Business Management
Seneca College
Diploma in Business Studies -
Seneca College
Project Management Cert -
Durham College
Business Analyst -
Topron Consulting
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