Eric Hong
Toronto,ON
Summary
Building operations professional with extensive experience in managing and repairing diverse building systems. Proven track record of ensuring facilities are safe, operational, and in good condition. Valued team member known for reliability and adaptability, with expertise in HVAC, plumbing, and electrical systems, and commitment to delivering quality results.
Overview
14
14
years of professional experience
Work History
Facility Manager I, Interim
BGIS
280 King St. E. & 1 Front St. W. Toronto, Ontario
03.2025 - 10.2025
- Directed maintenance operations to ensure optimal facility performance and safety compliance.
- Established preventive maintenance programs to minimize downtime and extend asset lifespan.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw vendor relations, negotiating contracts to enhance service efficiency and cost-effectiveness.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Maintained regulatory compliance and health & safety standards by staying up-to-date on relevant laws, codes, standards, and evaluations.
- Supervised staff of 2 in day-to-day activities.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
- Prepared reports and schedules.
- Sourced and obtained multiple quotes for parts, supplies and services per purchasing requirements.
- Led initiatives to improve energy efficiency across multiple buildings through system upgrades and monitoring.
Building Technician III, Senior
BGIS
280 King Street East & 1 Front Street West
11.2024 - Current
- Adopted a second site to my previous role.
- Implemented preventive maintenance schedules that enhanced operational reliability of facilities.
- Trained junior technicians on safety protocols and standard operating procedures for repairs.
- Collaborated with other technicians for complex repairs or installations, ensuring timely completion while maintaining high-quality standards.
- Coordinated with contractors for major repairs and renovations, ensuring compliance with regulations.
- Troubleshot complex issues effectively by employing strong problem-solving skills and attention to detail in diagnostic procedures.
- Contributed to cost savings through the effective management of inventory, ordering supplies only when necessary to avoid waste.
- Enhanced communication between team members using clear documentation of completed work orders, allowing for better tracking of maintenance history.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Responded to building emergencies and managed repairs.
Building Technician I - III
BGIS
280 King Street East, Toronto, Ontario
08.2011 - 11.2024
- Diagnosed, evaluated and resolved building system and infrastructure issues, enhancing operational efficiency and tenant satisfaction.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Conducted preventive maintenance on HVAC systems to ensure optimal performance and compliance with safety standards.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
- Drove compliance with regulations, building codes, and health and safety standards.
- Followed organization's safety standards and established SOPs.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Organized and maintained inventory of spare parts and equipment consumables.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Security Guard
Paragon Security
Toronto, Ontario
03.2010 - 08.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
House Mover
Ascent Adventures Inc.
Toronto, Ontario
01.2007 - 08.2011
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Inspected items for damage and reported issues to supervisor for resolution.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100 lbs.
- Arranged items at destination according to customer requests and instructions.
- Followed safety protocols to prevent accidents and injuries.
- Communicated with customers courteously and professionally to drive satisfaction.
Education
High School Diploma -
St Basil-the-Great High School
Toronto, Ontario2005
Skills
- Willingness to learn; Strong work ethic; Attention to detail; Adaptable and flexible; Multitasking
- Excellent communication; Organizational skills; Time management
- Teamwork and collaboration; Leadership; Mentoring
- Problem Solving and Critical Thinking; Complaint Investigations; Vendor Engagement; Relationship Building; Decision-making
- Facility Upkeep & Building Management(Energy Use, Environmental Condition, Water Treatment, Air Quality)
- Building Systems Operation and Maintenance(BAS, HVAC, Lighting, Electrical, Plumbing,Life Safety, Generator)
- Safety Standards, Practices, Code Adherence and Hazard Prevention
- Blueprints, Mechanical Drawings, Cut Sheets, Line Diagrams, and Site Plans
- Work Order Management(RealSuite,CMMS)
- MS Office Suite(Word, Excel,Powerpoint); TrueView
Timeline
Facility Manager I, Interim
BGIS
03.2025 - 10.2025
Building Technician III, Senior
BGIS
11.2024 - Current
Building Technician I - III
BGIS
08.2011 - 11.2024
Security Guard
Paragon Security
03.2010 - 08.2011
House Mover
Ascent Adventures Inc.
01.2007 - 08.2011
High School Diploma -
St Basil-the-Great High School