Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Hill

Los Angeles

Summary

Dynamic professional with a proven track record in quality assurance and exceptional verbal communication, honed at Sofi Stadium. Skilled in conflict resolution and leadership, adept at enhancing team performance and customer satisfaction. Demonstrated ability to adapt and excel in diverse roles, significantly improving operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

I am also transgender

Overview

1
1
year of professional experience

Work History

COSM
09.2024 - Current
  • Strengthened communication skills through regular interactions with others
  • Organized professional with expertise in managing resources and optimizing performance
  • Proficient in providing valuable insights and supporting decision-making processes
  • Committed to enhancing productivity and contributing to overall success
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance
  • Passionate about learning and committed to continual improvement
  • Worked effectively in fast-paced environments
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Cultivated interpersonal skills by building positive relationships with others
  • Self-motivated, with a strong sense of personal responsibility
  • Paid attention to detail while completing assignments
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges
  • Dedicated to enhancing team performance and driving business success

Parking Attendant

Sofi Stadium
05.2024 - Current
  • Facilitated vehicle flow by managing traffic control and parking in assigned area
  • Answered general questions about parking fees, facilities, and directions
  • Directed patrons to designated parking spaces
  • Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles
  • Kept parking lot usage orderly by enforcing parking regulations
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces
  • Monitored parking space availability to direct customers to open spots quickly
  • Responded to customer requests efficiently and with knowledgeable assistance
  • Removed safety hazards, soiled items, and trash from customer areas
  • Delivered above and beyond service to VIP guests at property

Customer Service Representative

Beauty Salon
03.2024 - 05.2024
  • Responded to customer requests for products, services, and company information
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Investigated and resolved accounting, service and delivery concerns
  • Managed timely and effective replacement of damaged or missing products
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Met customer call guidelines for service levels, handle time and productivity
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Investigated and resolved customer inquiries and complaints quickly
  • Educated customers about billing, payment processing and support policies and procedures

Daycare Assistant

03.2024 - 04.2024
  • Promoted learning and social development through structured and unstructured playtime
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Enforced rules and managed behavior through developmentally appropriate discipline

Education

High School Diploma -

El Camino College
Torrance, CA
06.2026

High School Diploma -

Morning Side High School
Inglewood, CA
06.2023

Skills

  • Quality assurance
  • Problem resolution
  • Excellent communication
  • Analytical
  • Flexible and adaptable
  • Written communication
  • Problem-solving
  • Leadership
  • Verbal communication
  • Attention to detail
  • Organization and time management
  • Public speaking
  • Friendly, positive attitude
  • Calm under pressure
  • Conflict resolution

Timeline

COSM
09.2024 - Current

Parking Attendant

Sofi Stadium
05.2024 - Current

Customer Service Representative

Beauty Salon
03.2024 - 05.2024

Daycare Assistant

03.2024 - 04.2024

High School Diploma -

El Camino College

High School Diploma -

Morning Side High School
Eric Hill