Eric Hertel
Edmonton,Canada
Summary
Focused and ambitious accounting student with a foundation in financial concepts, strong Excel skills, and real‑world experience managing transactions and resolving issues under pressure. Eager to contribute to an accounting team through precise work, quick learning, and a commitment to professional growth.
Overview
9
9
years of professional experience
Work History
Night Auditor
The Lodge Inn
Edmonton, AB
08.2025 - Current
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Conducted financial audits and reconciled daily revenue reports for accuracy.
- Reconciled cash drop and credit card transactions to resolve auditing discrepancies.
- Processed billing transactions and handled cash management duties effectively.
- Oversaw front desk operations, facilitating smooth guest check-ins and enhancing guest experience.
- Processed guest check-outs, including payment processing and providing receipts.
- Assisted guests with inquiries, reservations, and provided local area information.
- Oversaw security procedures and maintained a safe environment for guests.
- Documented maintenance requests for timely processing and coordinated with facilities team to ensure timely resolution.
TECH SALES ASSOCIATE
Staples
Camrose, Canada
06.2024 - 12.2024
- Exceeded sales targets for warranty and promotional sales through proactive customer engagement.
- Diagnosed issues with technology products and provided effective solutions.
- Utilized point-of-sale systems for processing transactions accurately and quickly.
- Collaborated with team members to enhance daily operations and improve workflow efficiency.
- Organized inventory and managed stock levels to ensure optimal availability of products.
RECEIVER/GROCERY
Sobeys
Fort McMurray, Canada
01.2024 - 05.2024
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Maintained accurate records of received goods, enhancing inventory management.
- Collaborated with team to streamline receiving processes, improving overall efficiency.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Operated forklifts and pallet jacks for efficient merchandise handling.
- Ensured compliance with health and safety regulations during receiving activities.
- Assisted in training new employees on receiving procedures and safety protocols.
- Compared shipment contents with paperwork, ensuring inventory accuracy and reliable records.
NIGHT AUDITOR/FRONT DESK
Camrose Resort Casino
Camrose, Canada
06.2022 - 06.2023
- Assisted guests with check-ins and check-outs during overnight shifts.
- Delivered outstanding customer service, contributing to positive guest experiences at the resort.
- Managed nightly financial transactions and reconciled daily reports.
- Resolved auditing discrepancies through accurate reconciliation of cash drop and credit card transactions.
- Addressed billing inquiries and efficiently resolved guest concerns to maintain satisfaction.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Monitored security systems to ensure guest safety and property protection.
TECH SUPPORT AGENT
Concentrix
Camrose, Canada
03.2021 - 04.2022
- Provided technical support for software and hardware issues across multiple platforms.
- Troubleshot network connectivity and device malfunctions for customers, ensuring swift resolution of issues.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Educated customers on product features, updates, and best practices for use.
- Documented customer interactions and resolutions in the ticketing system efficiently.
- Identified recurring issues and recommended enhancements to improve overall service quality.
- Mentored new team members on effective processes, tools, and customer service techniques to enhance team performance.
GRILL COORDINATOR\CHILL\SERVICE\CASHIER
Dairy Queen
Camrose, Canada
08.2016 - 01.2018
- Trained and mentored kitchen staff on grilling techniques and safety procedures.
- Supervised grill operations, maintaining high standards for quality and consistency in food preparation.
- Coordinated with kitchen team to optimize food preparation processes and enhance order delivery efficiency.
- Implemented time-efficient cooking methods to improve workflow in the kitchen.
- Managed inventory of grilling supplies to guarantee stock availability during peak service hours.
- Enforced health and safety regulations in the grill area for compliance standards.
Education
BBA - Accounting And Analytics
Northern Alberta Institute of Technology
Edmonton08-2028
Business Administration Diploma - Accounting And Analytics
Northern Alberta Institute of Technology
Edmonton, Alberta04-2027
Skills
- Computer software proficiency
- Data entry and typing
- Customer service and support
- Training and development
- Cash handling and POS
- Communication skills
- Security management
- Front desk operations
- Technical support expertise
- Time management strategies
- Bookkeeping and inventory management
- Data analytics and financial analysis
- Team collaboration skills
- Microsoft Excel proficiency
- QuickBooks expertise
- Sage 50 proficiency
Additional Information
Can Type 84 words per minute, Work well in a team environment and self directed, Dependable and able to work with minimal supervision, Take responsibility and meets commitments, Honest and reliable, Effective communication skills, Playing electric guitar, Gaming, Going for walks when weather permits
References
- Pier Roger, Store Manager-Sobeys, 1-418-580-6003
- Brandon Snow, Grocery Manager-Sobeys, 1-778-533-6128
Accomplishments
Deans Honor Roll (Winter, Spring/Summer, Fall)
Timeline
Night Auditor
The Lodge Inn
08.2025 - Current
TECH SALES ASSOCIATE
Staples
06.2024 - 12.2024
RECEIVER/GROCERY
Sobeys
01.2024 - 05.2024
NIGHT AUDITOR/FRONT DESK
Camrose Resort Casino
06.2022 - 06.2023
TECH SUPPORT AGENT
Concentrix
03.2021 - 04.2022
GRILL COORDINATOR\CHILL\SERVICE\CASHIER
Dairy Queen
08.2016 - 01.2018
BBA - Accounting And Analytics
Northern Alberta Institute of Technology
Business Administration Diploma - Accounting And Analytics
Northern Alberta Institute of Technology