Eric Herrera
Rialto
Summary
Goal driven Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Players Club Ambassador
Yaamava' Resort & Casino
Highland
10.2024 - Current
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Coordinated with various departments to fulfill guest requests in a timely manner
- Works with different departments to coordinate various promotions throughout the casino
- Assistance with promotional gifts and ensuring guests have proper information
- Resolve guest concerns and questions over the phone and by email.
- Memorize promotions going on in the casino to relay proper information to guests
- Help set up high value promotional items
Senior Representative
Yaamava' Resort and Casino
Highland
03.2024 - 10.2024
- Company Overview: We are Forbes 5 star rated. We excel in customer experience and service.
- My responsibility's as a senior representative is to assist guests with any troubles with there account.
- Handling gift cards that hold cash value. Giving out gifts.
- Collaborated with other departments to coordinate special requests and ensure seamless guest experiences
- Led regular team meetings to communicate updates on policies, procedures, and best practices
- We are Forbes 5 star rated. We excel in customer experience and service.
Assistant Manager
The Habit Restaurant
Rialto
05.2021 - 05.2023
- Managed team for five years, ensuring efficient operations.
- Guided team members to assigned positions for optimal workflow efficiency.
- Conducted drawer counts and finalized money drops.
- Performed inventory counts to ensure stock availability.
- Resolved conflicts between team members in an effective manner.
- Executed temperature checks for produce to uphold quality standards.
- Ensured cleanliness of all stations before opening shift to promote a safe environment.
FOH Manager
California Fish Grill
Rialto
02.2018 - 12.2020
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Oversaw and and prepared food preparation, production and presentation according to quality standards.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Ensured compliance with safety regulations and company policies.
Education
High school diploma -
Milor Continuation High School
Rialto, CA10-2018
Skills
- Guest services
- Communication skills
- Leadership
- Organizational skills
- Time management
- Computer skills
- Restaurant management
- Cash handling
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Leader of the Quarter at California Fish Grill
- Employee of the Month at The Habit Burger Grill
Certification
- Completed ServSafe in 2020
Timeline
Players Club Ambassador
Yaamava' Resort & Casino
10.2024 - Current
Senior Representative
Yaamava' Resort and Casino
03.2024 - 10.2024
Assistant Manager
The Habit Restaurant
05.2021 - 05.2023
FOH Manager
California Fish Grill
02.2018 - 12.2020
High school diploma -
Milor Continuation High School
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