Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Henri

Eric Henri

Gatineau,QC

Summary

KEY QUALIFICATIONS

As the team leader in retail, bring a proven success rate in enhancing production and providing the best customer service experience to both the public and commercial customers. With over 25 years of work experience both in operations and in retail, I feel I am the perfect candidate for the role. Built a large CP network that can be beneficial to the CSN department.

Relationships established with the RVU department, transportation team, C&D, and the management team that deals with our commercial accounts that can be an advantage when trying to resolve issues with mailings.

I strongly feel that I can make a difference and be an asset to the CSN network by sharing my vast knowledge and experience. My experience has given me the knowledge of how CPC delivers and serves its customers. Having an extensive knowledge of our processes and products I feel l am the best candidate for the role.

I am confident that I can on-board new clients with success, support, troubleshoot, provide product knowledge, and provide the best support to our commercial customers, if given the opportunity.

Overview

26
26
years of professional experience

Work History

Lead Hand

1424 Sanford Fleming Ave
11.1997 - Current
  • Sales of Canada Post products. Communication with commercial large customers and services of renewal fo bag services and Po Box. Manage over 200 Po Box customers.
  • Delivery and input of items received. Hold Mail and Mail Forwarding Services. Po Box Service. Trouble shooting with hardware devices. Customer complaints. End of day Cash out.
  • Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
  • Adhered to industry safety protocols and enforced team member compliance.
  • Communicated with management and team members to resolve obstacles and complete sale targets.

Delievery Agent

1424 Sandford Fleming Ave
03.2006 - 04.2008
  • Sort all mail and tie out for delivery. PDT knowledge and use. Flyer sortation
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed over 100 points of calls daily.

Forklift and LR7 driver

1424 Sandford Fleming
11.1997 - 04.2006
  • PO5. Dispatch time sensitive mail. Load and unloading Transports. Data Entry for incoming and outgoing transportation services.
  • Performed daily cut offs for Express Post and Priority.
  • Forklift and LR7 licensed driver.

Registered Clerk

PO4, 1424 Sandford Fleming
  • Mail sortation for letter carriers (Night Finals), Head office special project for Registration program development. Communication 3rd Floor, oversize and short and long. Dispatching of all mail.
  • Increased efficiency of registration clerk work tools.

Education

Canada Post Peer Mentoring.

High School Diploma -

Ecole Secondaire De Casselman
Casselman, ON

First Aid

Rescue 7
Ottawa, ON
09.2022

Skills

  • Clear and fluent; and can speak
  • To one on one, or groups with ease
  • Teamwork
  • Written Communication
  • Problem-Solving
  • Fluent in English and French
  • Customer Relations
  • Established great rapport with Management through out the years and made great contacts
  • Cooperation with others, shared information and support of others
  • Resiliant
  • Good under pressure and remains calm and is able to stand ground in face of opposition;
  • Always willing to grow and accepts constructive criticism

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Delievery Agent

1424 Sandford Fleming Ave
03.2006 - 04.2008

Lead Hand

1424 Sanford Fleming Ave
11.1997 - Current

Forklift and LR7 driver

1424 Sandford Fleming
11.1997 - 04.2006

Registered Clerk

PO4, 1424 Sandford Fleming

Canada Post Peer Mentoring.

High School Diploma -

Ecole Secondaire De Casselman

First Aid

Rescue 7
Eric Henri