Summary
Overview
Work History
Education
Skills
Timeline
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Eric Groves Jr.

Vacaville

Summary

Motivated and dependable college student with excellent communication and interpersonal skills. Eager to contribute to a retail team by delivering outstanding customer service, maintaining a positive and engaging environment, and ensuring efficient operations. Known for adapting quickly to fast-paced work settings and collaborating effectively to meet and exceed customer expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative (Part-Time)

TechPro Plumbing
Vacaville
05.2024 - Current
  • Answer incoming calls and respond to online inquiries, providing friendly, helpful service and resolving issues efficiently.
  • Schedule appointments and coordinate urgent services, balancing multiple tasks while maintaining accuracy.
  • Maintain accurate records and support team operations to ensure consistent, high-quality service.
  • Build relationships with customers, demonstrating a genuine commitment to their needs and satisfaction.

Self-Employed

Online Clothing Reseller
09.2023 - Current
  • Managed the buying and selling of popular clothing brands through an online platform, providing excellent customer service to a growing base of college-aged customers.
  • Identified market trends and customer preferences to offer in-demand items, fostering a loyal group of returning buyers.
  • Built positive relationships with customers by delivering prompt, friendly communication and ensuring a smooth buying experience.
  • Oversaw product presentation, including professional photography, detailed descriptions, and accurate inventory tracking.
  • Negotiated fair pricing that balanced profitability with customer satisfaction, contributing to steady sales growth and repeat business.

Team Member

Illegal Pete's
Tucson
02.2025 - 05.2025
  • Greeted customers warmly and assisted with menu selections, creating a welcoming and positive experience.
  • Managed payment transactions and handled orders with precision, supporting a smooth and enjoyable visit for guests.
  • Maintained cleanliness and organization in the dining and service areas, ensuring a comfortable environment.
  • Collaborated with team members to meet high-volume demands and provide excellent customer care.

Team Member

Jersey Mike's
Vacaville
03.2023 - 08.2023
  • Prepared made-to-order sandwiches with precision and speed to maintain product quality.
  • Fulfilled online and in-store orders accurately and efficiently, ensuring customer satisfaction.
  • Maintained clean and well-stocked work areas, prioritizing safety and quality standards.
  • Performed opening and closing duties to ensure a ready and welcoming store environment.
  • Worked collaboratively with team members to meet high-volume demands while delivering exceptional customer service.
  • Adapted quickly to changing priorities and actively supported the team in achieving shared goals.

Education

Bachelor of Arts - Political Science (Emphasis in Law and Policies)

The University of Arizona
Tucson, AZ
05.2027

High School Diploma -

Vacaville High School
Vacaville, CA
06.2023

Skills

  • Exceptional customer service and communication skills
  • Ability to negotiate and upsell effectively
  • Experience in market research and customer demographic analysis
  • Team player
  • Quick learner
  • Detail-oriented
  • Organized
  • Dependable
  • Adaptable

Timeline

Team Member

Illegal Pete's
02.2025 - 05.2025

Customer Service Representative (Part-Time)

TechPro Plumbing
05.2024 - Current

Self-Employed

Online Clothing Reseller
09.2023 - Current

Team Member

Jersey Mike's
03.2023 - 08.2023

Bachelor of Arts - Political Science (Emphasis in Law and Policies)

The University of Arizona

High School Diploma -

Vacaville High School

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Eric Groves Jr.