Eric French
Toronto,ON
Summary
Accomplished Operations Manager with a proven track record at 2Ascribe Medical Transcription, enhancing customer satisfaction and improving performance outcomes through analytical thinking and strong problem-solving skills. Excelled in relationship building and office administration, driving efficiency and fostering team collaboration. Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite.
Overview
10
10
years of professional experience
Work History
Materials Management Assistant
City of Toronto
09.2024 - Current
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence managing approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Streamlined office operations by implementing efficient systems for file management and document organization.
Operations Manager
2Ascribe Medical Transcription
07.2014 - 10.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Commerce - Supply Chain Management - Logistics
Humber Institute of Technology And Advanced Learning
Toronto, ON03.2025
Bachelor of Arts - Business Management - Honours
Humber Institute of Technology And Advanced Learning
Toronto, ON05.2003
Skills
- Relationship Building
- Office Administration
- Administrative tasks
- Business Communications
- Time Management
- Strong Problem Solver
- Organizational Skills
- Analytical Thinking
Languages
English
Native or Bilingual
Timeline
Materials Management Assistant
City of Toronto
09.2024 - Current
Operations Manager
2Ascribe Medical Transcription
07.2014 - 10.2017
Bachelor of Commerce - Supply Chain Management - Logistics
Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Business Management - Honours
Humber Institute of Technology And Advanced Learning
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