Eric Farrell

• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Maximized profitability by negotiating and structuring optimal automotive financing deals.
• Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
• Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
• Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.

Started advancing in a post COVID19 world, getting my foot in the door as sales and working my way through to Service Advisor, Fleet Management, Sales Management, and Finally Finance Management. All internal promotions based on my passion for growing within the company.

• Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
• Negotiated favorable pricing and terms with vendors to reduce costs and increase profitability.
• Evaluated competitor offerings regularly to maintain a competitive edge within the industry landscape.
• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.

• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Answered telephone and email inquiries from potential customers.
• Increased dealership revenue through effective negotiation and closing techniques.
• Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
• Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.