ERIC FABIEN
Ottawa,Ontario
Summary
Dynamic mortgage professional with extensive experience at Keyrate Corp, recognized for exceptional negotiation skills and customer service. Proven track record in enhancing client financial standing and achieving high retention rates through personalized guidance. Adept at mentoring teams and fostering partnerships, driving successful outcomes in residential mortgage lending.
Mortgage professional with deep expertise in mortgage industry, known for delivering high-quality service and effective solutions. Proven ability to handle complex financial transactions and foster strong client relationships. Reliable team player focused on achieving results and adapting to evolving market conditions, with demonstrated skills in risk assessment and loan structuring.
Overview
19
19
years of professional experience
Work History
Mortgage Broker Level 2
Keyrate Corp
01.2019 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assessed clients' financial data to determine loan suitability.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Delivered educational presentations on mortgage topics at local events or workshops, raising community awareness of available home financing options.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
- Mentored other mortgage brokers in methods to help each land new clientele.
Mortgage Specialist
RBC Royal Bank
01.2012 - 01.2019
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
General Manager
Best Buy
01.2008 - 01.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
Best Buy
01.2006 - 01.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
De La Salle
Ottawa06-1998
Skills
- Strong negotiation skills
- Customer service and support
- Superior customer service
- Collaborative teamwork
- Effective problem solving
- Ethical business practices
- Goal-oriented mindset
- Residential mortgage lending regulations
- Training and coaching
- Strategic marketing
Languages
English
Full Professional
French
Full Professional
Timeline
Mortgage Broker Level 2
Keyrate Corp
01.2019 - Current
Mortgage Specialist
RBC Royal Bank
01.2012 - 01.2019
General Manager
Best Buy
01.2008 - 01.2012
Sales Manager
Best Buy
01.2006 - 01.2008
High School Diploma -
De La Salle
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