ERIC ESTRADA

Manager of Operations

NEW IMAGE AUTO REPAIR

El Monte

01.2014 - Current

Oversees daily operations to ensure smooth workflow and efficient service delivery.
Manages staff scheduling to maintain optimal coverage during peak hours.
Coordinates inventory management to ensure availability of essential parts and supplies.
Implements quality control measures to uphold high repair standards and customer satisfaction.
Develops maintenance schedules for equipment to minimize downtime and enhance productivity.
Collaborates with suppliers to negotiate terms for purchasing automotive parts and materials.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Oversaw inventory management activities including ordering supplies as needed.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Investigated customer complaints related to product and service quality or delivery issues.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Negotiated contracts with vendors for services necessary for daily operations.
Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Analyzed and controlled materials, supplies and equipment operational expenses.