Eric Draven
Toronto
Summary
To obtain employment in a reputable company that will provide a rewarding career and a chance to utilize all my skills.
Professional and poised, bringing track record of ensuring security and compliance in dynamic environments. Adept at risk assessment, incident response, and maintaining safety protocols. Strong focus on teamwork, adaptability, and delivering consistent results. Known for reliability, effective communication, and strategic problem-solving.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Coordinator
Paladin Security
Toronto, ON
01.2022 - Current
- Review and update SOP's as needed
- Implement training checklist for current and new employees
- Create and update Training Binder
- Review daily incident reports
- Interact with the client for updates to site procedures and daily incident reports
- Attend meetings with clinical staff and department heads
- Monitor staff each shift to ensure patrols are completed
- Meet with Toronto Police for footage requests
- Engage with various tenants of the property for any security related concerns as they arise.
- Conducted regular risk assessments to identify vulnerabilities and enhance security measures.
- Evaluated performance metrics to refine security protocols and enhance service delivery.
Day Supervisor Better Living Center
Garda World Security Services
Toronto, ON
02.2022 - 05.2022
- Responsible for the day shift security staff of 9 people that performed various tasks not limited to access control, crisis management, patrols and incident report management.
- Act as a first responder to crisis situations and utilize de-escalation tactics for a suitable resolution
- Review and Modify SOPS as needed
- Direct liaison between the client and the security team
- Implement training checklist with regular reviews
- Fostered relations with the homeless population including assisting with shelter intake requests, counselling referrals and access to OW and ODSP
Site Supervisor Commercial Tower
Paragon Security
Toronto, ON
06.2018 - 01.2022
- Create, modify and update weekly schedules
- Implement training checklists with existing and new employees
- Review and approve all incident reports
- Monitor staff performance with weekly team meetings
- Modify SOPS as needed
- Meet weekly with the client to discuss security team performances, patrol changes and incident reports.
Building Superintendent
Frastell Property Management
Toronto, ON
09.2017 - 04.2018
- Conducted repairs and complete work orders daily
- Manage and maintain the cleanliness of the building
- Provide afterhours support for emergencies as they arise.
Site Supervisor Weston Centre
VP Protection
Toronto, ON
09.2014 - 09.2017
- Creating and updating daily work schedules for staff
- Review and modify SOPS with the client
- Implemented training checklists for new and existing staff
- Conduct quarterly performance evaluations for staff
- Designed training binder for mobile and part time staff
- Meet weekly with the client to discuss site operations
Operations Manager/Administrator
Shield Protective Services
06.2002 - 03.2012
- Oversaw 90+ employees
- Completed weekly schedules and monitored all schedule modifications
- Conducted weekly quality control inspections on all staff member at various sites
- Communicated directly with clients to ensure staff performance was above standards
- Interviewed and hired new applicants/employees
- Responded to emergency calls and handed staff book on/off
- Implemented new training initiatives both for the company and various sites
- Reported directly to the owner of the company as well as other administrators and junior managers
Manager
Wendy’s
02.2005 - 03.2010
- In charge of opening, mid shift and closing operations of the store
- Interviewed and trained new employees
- Handled cash transactions including bank runs and cash drops
- In charge of marketing
- Communicated directly with head office as well as the owner of the store
Client Account Management
TELUS Communications
Toronto, ON
09.2000 - 01.2001
- Handled inbound calls from clients regarding account status
- Took payments to restore service from suspension
- Cross sell new phone plans to the client
Education
High school or equivalent -
Weston Collegiate Institute
Toronto, ON06-1998
Skills
- Security
- Customer Service
- Organizational Skills
- Management
- Word
- Cash Handling
- Typing
- CCTV
- Supervising Experience
- Interviewing
- Surveillance
- Account Management
- Recruiting
- Conflict Management
- Leadership
- Access control
- Security audits
- Incident response
Certification
- Smart Serve January 2007 to Present Currently smart serve certified.
- Ontario Security Guard License June 1998 to June 2021 Currently have an Ontario Security Guard License
- Handcuffing April 2019 to Present
- Use of Force April 2019 to Present
Languages
English
Native or Bilingual
Timeline
Day Supervisor Better Living Center
Garda World Security Services
02.2022 - 05.2022
Security Coordinator
Paladin Security
01.2022 - Current
Site Supervisor Commercial Tower
Paragon Security
06.2018 - 01.2022
Building Superintendent
Frastell Property Management
09.2017 - 04.2018
Site Supervisor Weston Centre
VP Protection
09.2014 - 09.2017
Manager
Wendy’s
02.2005 - 03.2010
Operations Manager/Administrator
Shield Protective Services
06.2002 - 03.2012
Client Account Management
TELUS Communications
09.2000 - 01.2001
High school or equivalent -
Weston Collegiate Institute