Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric D'Cruze

Calgary,AB

Summary

Dedicated Automotive industry professional with over 9 years of experience working in almost all aspects of the industry. Skilled in working under pressure and adapting to new situations and challenges to ensure tasks are completed on time. Articulate and well-spoken. Team player with a positive and upbeat attitude. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Salesperson

AutoAgents
Ottawa, ON
02.2022 - Current
  • Work to build relationships with customers and build potential for additional sales.
  • Offer each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engage customers in social conversations to create pleasant and easy shopping experience.
  • Negotiate purchase prices and explain sales, warranty and optional products.
  • Qualify buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Respond to customer enquiries via telephone and email in a timely manner
  • Complete registration paperwork and sales documentation.
  • Prepare purchased vehicles and complete final delivery checks.
  • Establish and devise a strategy to meet personal goals consistent with dealership standards of productivity.
  • Locate desired vehicles through various avenues such as auctions and private sales.

Business Owner

Autofinesse Detailing & Customization
06.2017 - Current
  • Consult with customers to assess needs and propose optimal solutions.
  • Train and motivate employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversee business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Maintain car detailing equipment and supplies in optimal condition for daily demands.
  • Provide mobile detailing services to clients at residence and place of employment
  • Advise customers on regular care needs to prevent issues such as deteriorating paint.

Automotive Detailer

Car Haulers Canada
06.2016 - 08.2019
  • Assisted with transport of vehicles for contracted brands to and from shows, events and commercials
  • Detailed cars for clients for auto shows, commercials and events
  • Placed and organized vehicles according to floor plans
  • Worked with other teams to organize set-up and tear down of booths and stages
  • Assisted in managing detailing team and delegating tasks to complete work under tight deadlines
  • Maintained cars during shows & events
  • Assisted other agencies as fill in product specialists where necessary

Automotive Service Technician

Avenue Nissan
05.2014 - 06.2017
  • Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines and electrical assemblies.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Advised customers on general vehicle condition, work performed and suggested future repairs.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

Education

Certificate of Completion - Automotive Service Technician 310S

Centennial College of Applied Arts And Technology
Scarborough, ON
06.2016

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON
06.2012

High School Diploma -

Westmorland Secondary
St. Georges, Grenada
06.2011

Skills

  • Customer Service
  • Sales and Marketing
  • Strong Communication and Interpersonal Skills
  • Industry Expertise
  • Leadership and People Development
  • Integrity and Transparency
  • Project Oversight
  • Approachable and Outgoing
  • Innovative and Visionary

Certification

OMVIC Certified

AMVIC Certified

Licensed Automotive Service Technician

Timeline

Salesperson

AutoAgents
02.2022 - Current

Business Owner

Autofinesse Detailing & Customization
06.2017 - Current

Automotive Detailer

Car Haulers Canada
06.2016 - 08.2019

Automotive Service Technician

Avenue Nissan
05.2014 - 06.2017

Certificate of Completion - Automotive Service Technician 310S

Centennial College of Applied Arts And Technology

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre

High School Diploma -

Westmorland Secondary

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Eric D'Cruze