Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Eric Dayan

Montreal,Canada

Summary

"Motivated and detail-oriented Computer Engineering student at McGill University with robust experience in business analysis, IT support, and entrepreneurial ventures. Proficient in programming languages like Java, Python, and JavaScript, and skilled in project management methodologies such as Agile and Scrum. Recognized for problem-solving, teamwork, and a track record of delivering impactful solutions in professional and academic settings."

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Analyst - Intern

Industrial Alliance - Private Wealth
Montreal, QC
05.2024 - 08.2024
  • Created a dashboard using ServiceNow to track and manage key KPIs.
  • Created a scheduling system to help reduce the number of outstanding tickets and decrease the average wait time for ticket resolution.
  • Problem resolution of Tier 2 incidents that helped reduce the service desk team’s workload.
  • Created interactive displays to view dependencies between companywide projects using Azure DevOps.

Procurement Business Analyst

Industriel alliance - Private Wealth
Montreal, Quebec
05.2023 - 07.2023
  • Intern for two members of the procurement team.
  • Populated and organized multiple excel files with information from hundreds of contracts such as MSAs, SoW
  • Answered questions directed at employer about existing contracts and filtering requests to his designated replacements depending on the project.

Entrepreneur

Self-Employed
Montreal, Quebec
05.2022 - 07.2022
  • Started a renovation service business
  • Painting an 8-car garage, a wooden fence. Sanding and polishing a wooden deck. Applying epoxy flooring to a 2-car garage.
  • Found clients through Social Media Posts, finding people in stores who need help and offered our services.
  • After each completed job, I posted the results of the work which created traction on each new post and created more clientele.

IT Service Desk Employee

CGI
Montreal, Quebec
05.2021 - 07.2021
  • Solving basing computer issues through the help desk support.
  • Support users in closing the issue or directed them to the appropriate team while simultaneously documenting the issue in a ticketing system with a 94% satisfaction rate in helping users within a 10-minute time frame.

Education

Bachelor of Computer Engineering -

McGill University
Montreal, QC
05.2025

Diploma of College Studies - Health Sciences

Marianopolis College
Montreal, QC
01.2021

Skills

  • Java, Python, C, C
  • JavaScript, HTML, CSS
  • React, SQL
  • Agile methodology
  • Scrum
  • Requirements building
  • Sprint planning
  • Excel

Affiliations

  • Technology, Volunteering, Chess, Traveling, Hockey, Basketball, Golf, Volleyball, Tennis, Ski

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Accomplishments

  • Highest distinction & Certificate of outstanding achievement for excellence in atmospheric or related science at the Montreal Regional Science and Technology Fair.
  • Student Life Achievement Gold Medal recipient 5 years in a row, Le Prix de la Harvard Alumni Association, Le Prix de L’Association des Parents and Le Prix du Conseil Étudiant at Herzliah High School.
  • Two-time winner of the QAIS

Certification

  • Certified Scrum Master

Timeline

Business Analyst - Intern

Industrial Alliance - Private Wealth
05.2024 - 08.2024

Procurement Business Analyst

Industriel alliance - Private Wealth
05.2023 - 07.2023

Entrepreneur

Self-Employed
05.2022 - 07.2022

IT Service Desk Employee

CGI
05.2021 - 07.2021
  • Certified Scrum Master

Bachelor of Computer Engineering -

McGill University

Diploma of College Studies - Health Sciences

Marianopolis College
Eric Dayan