Eric Daniel Contreras
Ventura,CA
Overview
8
8
years of professional experience
Work History
Administrative Assistant 3/ Supervisor, Primary and Specialty Care
UCLA Health
11.2021 - Current
- Utilized EPIC for data entry tasks, report filing, and scheduling
- Collaborated with office staff for optimal customer experience by directing workflow and clear communication between doctors, staff, and patients which increased patient satisfaction by 5%
- Analyzed 40+ physician notes daily for lab scheduling, patient questions assistance and referrals for imaging
- Supervised a team of 15 employees, ensuring efficient execution of daily tasks through regular huddles, effective scheduling, and consistent performance monitoring
- Acted as the primary point of contact for resolving complex issues, providing guidance and support, and maintaining a productive and positive work environment.
Mental Health Worker
Vista Del Mar
01.2021 - 11.2021
- Monitored 9+ patients daily to determine needs and cater to patients/staff in any necessary duties
- Assisted therapist in delivering positive patient environment by optimistic and helpful attitude, increasing 7% patient engagement
- Assessed difficult situations to determine right protocol by identifying different strategies that will produce the best outcome.
Waiter/Delivery Driver/ Cashier
Lucky's Thai Cuisine
06.2017 - 10.2021
- Provided a positive customer experience with friendly, courteous, helpful service
- Along with handling customer complaints in a polite and empathetic manner
- Performed cashier responsibilities, food and deliver preparation, and maintained an organized setting for 80+ daily customers and staff
- Trained 6 newly hired workers to ensure superior customer service and conflict resolution plans were applied to maintain customer satisfaction.
Student Representative Supervisor
Santa Barbara City College
08.2016 - 05.2020
- Advised 50+ students/parents/community in troubleshooting accounts, academic college information, and conducted campus tours
- Coordinated 10 events with team members regarding student welcomes, conducting scheduling and food distribution with around 400 attendees
- Mentored a team of 11+ student representatives assessing strengths and overall skills which improved productivity for tasks by 21% daily.
Education
Certificate -
UCLA Health Leadership Development Program
Goleta06.2024
Associate of Arts - Health Information Technology
Santa Barbara City College
Santa Barbara, CA05.2024
Certificate - Medical Coding
Santa Barbara City College
Santa Barbara, CA05.2024
Associate of Arts - Liberal Arts
Santa Barbara City College
Santa Barbara, CA05.2021
Skills
- Spanish
- EPIC
- Microsoft Office (Word, Excel, SQL)
- Medical Terminology
- Presentations Skills
- Computer Proficiency
Timeline
Administrative Assistant 3/ Supervisor, Primary and Specialty Care
UCLA Health
11.2021 - Current
Mental Health Worker
Vista Del Mar
01.2021 - 11.2021
Waiter/Delivery Driver/ Cashier
Lucky's Thai Cuisine
06.2017 - 10.2021
Student Representative Supervisor
Santa Barbara City College
08.2016 - 05.2020
Certificate -
UCLA Health Leadership Development Program
Associate of Arts - Health Information Technology
Santa Barbara City College
Certificate - Medical Coding
Santa Barbara City College
Associate of Arts - Liberal Arts
Santa Barbara City College
Similar Profiles
Jada ParkerJada Parker
Administrative Assistant II at UCLA HealthAdministrative Assistant II at UCLA Health
VALENTIN PATRASHVALENTIN PATRASH
Registered Nurse at UCLA HealthRegistered Nurse at UCLA Health
Luis LopezLuis Lopez
Administrative Assistant at UCLA HealthAdministrative Assistant at UCLA Health