Eric Charest
Edmonton,AB
Summary
At Protint Inc, I excelled as an Installation Technician, leveraging my analytical skills and customer service excellence to enhance installation efficiency and client satisfaction. I significantly contributed to process improvements, reducing service callbacks by ensuring accurate installations. My proactive approach and continuous skill upgrades fostered strong team and client relationships, driving company growth.
Overview
16
16
years of professional experience
Work History
Installation Technician
Protint Inc
Edmonton, AB
09.2003 - 09.2019
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Education
Business Management - Business
MacEwan University
Edmonton, AB08.2024
Building Construction - Carpentry
Red River Valley Junior Academy
Winnipeg, MB06.1997
Diploma -
Transcona Collegiate
Winnipeg, MB06.1993
Skills
- Worksite safety
- Customer Service
- Analytical Skills
- Problem-solving aptitude
- Professional Demeanor
- Written Communication
- Continuous Improvement
- Time management abilities
- Interpersonal Communication
- Professionalism
- Analytical Thinking
- Self Motivation
- Team building
- Decision-Making
- Effective Communication
- Active Listening
- Team Collaboration
- Organizational Skills
- Excellent Communication
- Reliability
- Attention to Detail
- Time Management
Languages
English
Full Professional
Timeline
Installation Technician
Protint Inc
09.2003 - 09.2019
Business Management - Business
MacEwan University
Building Construction - Carpentry
Red River Valley Junior Academy
Diploma -
Transcona Collegiate