ERIC CHAO
North York,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Managing Director
WILMART COMPANY LTD
09.2019 - 03.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Sale Manager
Wilmart Company LTD
09.2015 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Assistant
WILMART COMPANY LTD
04.2012 - 08.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
Education
BBA - Business Managing
Seneca College of Applied Arts And Technology
North York, ON05.2011
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Strategic Planning
- Teamwork and Collaboration
- Price Structuring
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Managing Director
WILMART COMPANY LTD
09.2019 - 03.2024
Sale Manager
Wilmart Company LTD
09.2015 - 09.2019
Sales Assistant
WILMART COMPANY LTD
04.2012 - 08.2015
BBA - Business Managing
Seneca College of Applied Arts And Technology
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