Eric Chai
Torrance
Summary
Results-driven senior logistics manager with a strong focus on supply chain optimization, vendor relationship management, and customs compliance. Proven track record of enhancing operational efficiency and driving cost savings.
Overview
15
15
years of professional experience
Work History
Senior Global Inbound Logistics Manager
Jazwares LLC
Los Angeles, CA
01.2020 - Current
- Optimized supply chain processes to enhance operational efficiency and reduce costs.
- Led cross-functional teams to implement inventory management systems, improving accuracy and visibility.
- Developed strategic logistics plans to streamline distribution channels and meet customer demands effectively.
- Mentored junior staff on best practices in logistics operations, fostering team development and performance.
- Analyzed shipment data to identify trends, driving informed decision-making for process improvements.
- Coordinated with suppliers and carriers to ensure timely delivery of products while managing budgets effectively.
- Implemented continuous improvement initiatives that enhanced service levels and reduced lead times across the supply chain.
- Established key performance indicators (KPIs) to monitor logistics operations, aligning goals with company objectives.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Collaborated with manufacturing and supply chain management.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Spearheaded project to expand logistics network, enabling company to enter new markets and increase its customer base.
- Facilitated integration of new technologies into logistics operations, keeping company at forefront of industry trends.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
- Reduced warehouse storage costs with effective space utilization strategies.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Coordinated dispatching of multiple drayage operators to accomplish daily delivery requirements.
Import Logistics Manager
Kelly Toy USA
Los Angeles, CA
10.2016 - 01.2020
- Streamlined supply chain operations to enhance delivery efficiency and reduce lead times.
- Implemented inventory management systems, improving accuracy in stock levels and order fulfillment.
- Led cross-functional teams to optimize logistics processes, driving improvements in productivity and cost savings.
- Analyzed transportation costs and routes to identify opportunities for savings and enhanced service levels.
- Established relationships with vendors to negotiate favorable terms and ensure reliable supply chains.
- Monitored key performance indicators to evaluate logistics performance and implement necessary adjustments.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of multiple drivers to accomplish daily delivery requirements.
Tariff & C-TPAT Specialist
Paramount Tariff Inc.
Torrance, CA
08.2011 - 10.2016
- Led development and implementation of tariff compliance programs to enhance operational efficiency across client portfolio.
- Developed training materials for staff on regulatory changes affecting international trade policies.
- Conducted audits of tariff classifications to ensure accuracy and compliance with governmental standards.
- Spearheaded initiatives to improve reporting accuracy, resulting in enhanced visibility for stakeholders.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Improved team collaboration by initiating regular strategy meetings.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Initiated sustainability program, reducing company's environmental impact.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Analyzed trade regulations to ensure adherence and mitigate potential risks in tariff processes.
Education
Bachelor of Science - Economics
University of California, San Diego
La Jolla, CASkills
- Supply chain management
- Logistics management
- Logistics analysis
- International freight management
- Global logistics coordination
- ERP system proficiency
- Continuous improvement
- Vendor relationship management
- Domestic freight management
- Carrier negotiations
- Customs compliance
- Transportation management
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
Senior Global Inbound Logistics Manager
Jazwares LLC
01.2020 - Current
Import Logistics Manager
Kelly Toy USA
10.2016 - 01.2020
Tariff & C-TPAT Specialist
Paramount Tariff Inc.
08.2011 - 10.2016
Bachelor of Science - Economics
University of California, San Diego