Eric Castro
Simi Valley
Summary
Dynamic professional with extensive experience at Four Seasons Hotels and Resorts, excelling in customer service and effective communication. Proven ability to enhance guest experiences through expert drink preparation and conflict resolution. Bilingual in English and Spanish, I thrive in team environments, ensuring compliance with alcohol regulations while delivering exceptional service. Experienced Laborer with background working in multiple work settings. Skillfully build temporary structures, mix preparations and cut materials to meet job requirements. Good communication and problem-solving abilities. Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Laborer
VE Properties
Thousand Oaks
10.2023 - Current
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Stacked and arranged products on pallets according to size and weight requirements.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
- Poured concrete foundations for structures such as buildings or bridges according to blueprints provided.
- Worked with team members to ensure efficient workflow throughout the day.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Transported heavy items from one location to another using hand trucks or carts.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Completed variety of physical labor tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Used picks and shovels to dig, spread, and level dirt and gravel.
Bartender
Tarantula Hill Brewing Co.
Thousand Oaks
07.2019 - 05.2025
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
Security Officer
Four Seasons Hotels and Resorts
Westlake Village
06.2014 - 11.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Enforced access control measures in accordance with established procedures.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Performed first aid and CPR when necessary during emergency situations.
- Operated communication systems between officers stationed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reported safety hazards for remediation response.
- Completed incident reports to record security or loss prevention incidents.
Server Assistant
Four Seasons Hotels and Resorts
Santa Barbara
08.2016 - 10.2017
- Checked in with customers throughout their meal to ensure satisfaction.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Participated in weekly meetings with management team to discuss operational goals.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Resolved customer complaints swiftly and professionally when needed.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Delivered exceptional customer service through friendly interactions with guests.
- Collaborated with team members to achieve daily goals within specified time frame.
- Greeted guests and answered any questions they had about the menu.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Ensured that all utensils were sanitized properly before use.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Set up tables and chairs for parties and large groups.
Bartender/Security Officer
Malibu Wines
Malibu
06.2012 - 06.2014
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Agoura High School
Agoura Hills06-2012
Some College (No Degree) - Hospitality Administration And Management
SBCC
Santa Barbara, CASkills
- Customer service
- POS system
- Payment processing
- Effective communication
- Team collaboration
- Cash handling
- Drink preparation
- Alcohol regulations
- Conflict resolution
- Menu knowledge
- Professional appearance
- ABC regulations
- Garnishing drinks
- Beverage preparation
- Beer and wine recommendations
- Bilingual (English & Spanish)
Certification
- CPR & First Aid Certified
- Fork Lift Certified
Languages
Spanish
Native/ Bilingual
Timeline
Laborer
VE Properties
10.2023 - Current
Bartender
Tarantula Hill Brewing Co.
07.2019 - 05.2025
Server Assistant
Four Seasons Hotels and Resorts
08.2016 - 10.2017
Security Officer
Four Seasons Hotels and Resorts
06.2014 - 11.2021
Bartender/Security Officer
Malibu Wines
06.2012 - 06.2014
High School Diploma -
Agoura High School
Some College (No Degree) - Hospitality Administration And Management
SBCC
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