Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Calbeck

Arnprior,ON

Summary

Dynamic customer support specialist with over 10 years of experience in the software industry, consistently delivering exceptional technical solutions and customer experiences. Highly skilled in troubleshooting, client communication, and collaborating with sales teams to address customer needs and drive product adoption. Passionate about leveraging technical expertise and customer insights in a Sales Engineer role, where I can support clients through product demonstrations, pre-sales support, and custom solutions to ensure business success and satisfaction.

Overview

12
12
years of professional experience

Work History

Lead Support Specialist

Allyant
10.2012 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Diploma - 3D Animation

Loyalist College of Applied Arts And Technology
Belleville, ON

Diploma - Small Business Management

Algonquin College
Ottawa, ON

Skills

  • Admin Level Tool Management
  • Training and mentoring
  • Delivery Management
  • Service Schedule Coordination
  • User Support
  • Report Preparation
  • Project Coordination
  • Account Administration
  • Creative Solutions
  • Incident Management
  • Exceptional Communication
  • Client Relationship Building

Languages

English
Native or Bilingual

Timeline

Lead Support Specialist

Allyant
10.2012 - Current

Diploma - 3D Animation

Loyalist College of Applied Arts And Technology

Diploma - Small Business Management

Algonquin College

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Eric Calbeck