Eric Berry

• Adhered to department processes, procedures and goal expectations for case investigations for up to 25 customers per shift.
• Analyzed, researched and resolved payment claims within required timeframes.
• Used sound judgment and available resources to make well-informed decisions for case approval or denial.
• Kept up to date on industry information, system changes, network rules and compliance issues.

• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Researched customer inquiries to provide accurate and up-to-date information.
• Developed exemplary writing skills through continued correspondence with upwards of 40 customers per day.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Responded to large volumes of customer inquiries and provided accurate information about products and services for up to 50 live phone call interactions per day.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Researched customer inquiries to provide accurate and up-to-date information.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.

-As a measure to condense this resume, I have included my first job and my most recent jobs. This gap was spent working various positions in different businesses, all within the customer service/hospitality spectrum of jobs.

-It was also during this gap, I traveled to Miami and worked at various restaurants there from 2007 to 2015.

-Since my return to Canada, I have worked in hotels, a car dealership, an auto parts store and even delivered food for UberEats.

-I have included 2 reference letters from 2 of these jobs, during this time.

-I would be more than happy to discuss these in detail if asked.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers