Summary
Overview
Work History
Education
Skills
Timeline
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Eric Bernier

London,ON

Summary

Energetic, results-focussed, experienced professional who is enthusiastic about building a long-term career in the banking industry. Friendly, outgoing and adaptable team player.

Overview

10
10
years of professional experience

Work History

Product Advisor

BMW London
07.2023 - Current
  • Helped customers discover new BMW products with enthusiastic and knowledgeable support.
  • Built and maintained productive relationships with new and existing customers.
  • Put together contract documents, finalized sales and set up service plans.
  • Began to establish book of business with regular follow-up to retain customers.
  • Built value in the product to leverage during closing ad negotiation.

Server

The Duke On Sydenham
07.2021 - Current
  • Cultivated warm relationships with regular customers to maintain and enrich existing business.
  • Proactively upsold menu items to increase sales and increase customer satisfaction
  • Managed several different customer needs at once with the goal of every customer leaving satisfied.
  • Executed on anticipated customer needs and checked for satisfaction in a timely manner.
  • Comfortably worked open and close shifts when required to meet the needs of the business.

Purchasing and Logistics Specialist

ADP Direct Poultry
01.2020 - 07.2021
  • Purchased poultry products as required by production, and sold product to other poultry processors.
  • Actively managed sales from the prospecting stage through to delivery of product.
  • Actively sought out business through cold calling and identifying areas where value could be brought.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Managed relationships with suppliers and customers.
  • Purchased and sold quota as required by the business
  • Worked closely with foodservice partners to push programs out and bring product to market.

Resource Officer and Financial Advisor

TD Canada Trust
12.2013 - 01.2020
  • Promoted to Junior Financial Advisor within a year of accepting a Teller Role
  • Helped customers understand how the suite of investing and borrowing options helped them meet their financial goals then executed on the sale and delivery of these products.
  • Managed the application process for borrowing products from front to back, liaising with underwriters and the customer to support successful approval and execution.
  • Followed up with customers after execution to show gratitude, ensure satisfaction, and gain feedback on the process and handle concerns that may not have been presented proactively by the customer.
  • Moved into Resource Officer role after doing the FA role for 4 years
  • Provided coaching to frontline staff around their concerns, skills, and areas to improve, to enrich their career development and grow my capabilities as a leader.
  • Handled escalated calls that required intervention in order to retain business and managed the conflict resolution.
  • Maintained positive relationships with coworkers, front-line agents, and product partners to ensure a smooth experience for everyone.

Education

Bachelor of Arts - Philosophy

Western University
London ON
06.2014

Skills

  • Warm and Friendly
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Sales Expertise
  • Persuasive Communication Style
  • Results-Oriented and Driven
  • Ethical, Values-Focused

Timeline

Product Advisor

BMW London
07.2023 - Current

Server

The Duke On Sydenham
07.2021 - Current

Purchasing and Logistics Specialist

ADP Direct Poultry
01.2020 - 07.2021

Resource Officer and Financial Advisor

TD Canada Trust
12.2013 - 01.2020

Bachelor of Arts - Philosophy

Western University

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Eric Bernier