Eric Ball

• Built strong rapport with customers, fostering loyalty and repeat business.
• Increased customer satisfaction by providing personalized service and product recommendations.
• Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
• Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
• Recommended complementary purchases to customers, increasing revenue.
• Performed cash, card, and check transactions to complete customer purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Documented orders in computer system with general conditions and special customer requirements.
• Answered telephone calls to offer information and promote business products.
• Maintained clean, organized and professional counter space with continuous upkeep.
• Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
• Enhanced team productivity by sharing product knowledge and expertise with colleagues.
• Managed inventory levels, conducting regular stock checks and placing orders as needed.

• Conducted market research for identifying new opportunities, driving strategic planning and business development initiatives.
• Implemented feedback mechanisms to gather employee insights, supporting a culture of continuous improvement.
• Collaborated with cross-functional teams to launch new products, contributing to overall company growth.
• Increased customer engagement with targeted marketing campaigns, fostering brand loyalty and repeat business.
• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Developed detailed plans based on broad guidance and direction.
• Launched quality assurance practices for each phase of development

• Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Observed customer purchases in line and differentiated between standard portions.

• Increased sales opportunities with knowledge of products and services at counter.
• Collaborated with team members to streamline counter operations.
• Improved customer satisfaction by providing timely and accurate service at counter.
• Handled cash transactions, maintaining accuracy and accountability.
• Organized product displays to attract customer attention and encourage sales.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Obtained signatures from customers upon delivery of goods.
• Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
• Reduced delivery times with careful planning and route optimization.
• Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
• Participated in safety training and workshops, applying learned techniques to daily driving practices.
• Improved route efficiency, leading to reduction in average delivery times.
• Reduced incidents of late deliveries by implementing effective time-management strategies.
• Addressed and resolved customer inquiries and concerns, fostering positive relationships.
• Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Checked loads to identify contents and unauthorized or highly regulated materials.
• Identified issues and developed solutions to improve quality control.
• Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
• Conducted daily cash counts, ensuring financial accuracy for business operations.
• Assisted in training of new staff on proper counting techniques and procedures.
• Played key role in year-end inventory counts, contributing to accurate financial reporting.
• Improved store operations with meticulous attention to detail during inventory audits.
• Maintained cleanliness and organization of counting area, promoting positive work environment.
• Continuously sought feedback to improve counting skills and techniques.
• Ensured compliance with safety regulations during all counting tasks.
• Demonstrated reliability by consistently meeting deadlines for task completion.
• Managed inventory counts to ensure stock levels were maintained accurately.
• Enhanced customer experience by providing accurate and swift counting services.
• Shared best practices with colleagues to enhance overall counting accuracy.
• Collaborated with team members to identify discrepancies and resolve issues promptly.
• Adapted to various counting environments, showcasing flexibility and versatility.
• Supported loss prevention efforts by accurately tracking merchandise.
• Participated in regular team meetings to discuss improvements in counting processes.
• Contributed to customer satisfaction by quickly resolving any counting-related queries.
• Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
• Streamlined checkout process, reducing wait times for customers.
• Managed cash transactions for accurate accounting and minimized discrepancies.
• Recommended additional items to customers before completing orders and advising patrons of monetary totals.
• Acquired product knowledge and proposed changes to current products and new product concepts.
• Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
• Performed arithmetic functions handling cash, close checks and balance register.
• Collaborated with team members to streamline processes and enhance overall efficiency.
• Recommended products that met customer needs, emphasizing quality and usefulness.
• Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
• Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
• Professionally answered telephones and responded to customer inquiries.
• Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
• Operated register efficiently, reducing wait times and improving customer experience.
• Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
• Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Drove safely in various weather and road conditions to avoid accidents.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

• Documented detailed bug reports with steps to reproduce, improving issue traceability.
• Conducted performance tests using Selenium, ensuring system stability across environments.
• Implemented risk-based testing strategies to enhance prioritization and resource allocation.
• Analyzed test results and provided actionable feedback, optimizing product quality.
• Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
• Followed safety protocols while handling hazardous materials.
• Recommended architectural improvements, design solutions, and integration solutions.
• Investigated customer complaints to take necessary corrective actions.
• Provided technical support to production personnel.
• Operated and maintained testing equipment.
• Recorded inspection and test results on data sheets.
• Trained other workers in inspection and testing procedures.
• Followed standard operating procedures for inspections and tests.
• Enhanced customer satisfaction by promptly identifying and addressing usability issues in software applications.

• Adapted rapidly to changing conditions on the fire line, implementing alternative strategies as needed to ensure successful containment efforts.
• Basic 32 training
• Safety courses