Eric Ankomah
LaSalle
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Education and Activation Representative
Scancom PLC,(MTN GHANA)
06.2019 - 09.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Ensures daily goals for agents and merchants and realized.
- Coordinates the activities of Mobile agents to achieve given target.
- Assists in Agent and Merchant Recruitment.
- Works with team members to achieve the company's target with regard to Revenue Generating Agents, Merchants and Subscribers.
Area Accounts Developer
Scancom PLC,(MTN GHANA)
08.2016 - 05.2019
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Debugged complex software issues, leading to a more stable product release.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Handled customer's complaints and provided timely solutions.
- Established new Revenue Generating Agents by planning and organizing daily work schedules.
Mobile Money Agent
Scancom PLC(MTN GHANA)
03.2013 - 07.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted in the registration of MoMo for new clients.
- Educated the public on initiating transactions on their phone.
- Provided excellent customer service to clients, which heightened the company's presence in Wa.
Education
BBA - Accounting
Kessben University College
Kumasi-Ghana07.2023
High School Diploma -
Faith High School
Kumasi-Ghana05.2008
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Good communication skills
- Strong team player
- Efficient use of Microsoft PowerPoint, Excel and Word
- Self-Motivated with Great Organization Skills
Languages
English
Elementary
Timeline
Education and Activation Representative
Scancom PLC,(MTN GHANA)
06.2019 - 09.2024
Area Accounts Developer
Scancom PLC,(MTN GHANA)
08.2016 - 05.2019
Mobile Money Agent
Scancom PLC(MTN GHANA)
03.2013 - 07.2016
BBA - Accounting
Kessben University College
High School Diploma -
Faith High School
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