Eric ABUI
Longueuil,QC
Summary
Seasoned Sr IT Analyst with a proven track record at Royal Bank of Canada, enhancing network visibility and performance by 2% across enterprise locations. Expert in ITIL framework and adept in fostering team collaboration. Spearheaded major projects, including a company merger and the deployment of cutting-edge network solutions, showcasing exceptional project management and technical skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr IT Analyst
Royal Bank of Canada
Toronto, Canada
02.2021 - Current
- Managed diverse platforms, overseeing monitoring and network visibility tools like Netbrain, Network TAPs, Aggregation switches, and Capture engines
- Collaborated cross-functionally with audit and security teams, ensuring infrastructure alignment with overarching business objectives
- Orchestrated meticulous documentation and inventory organization, aligning with enterprise requirements and Technical Security Standards (TSS)
- Completed the deployment of Fiber TAP and capture engines across 10 enterprise locations, elevating site visibility and data accessibility by 2% within the initial three quarters of 2023 and consistently for 3 years
- Integrated network TAP with Netbrain, ServiceNow, and Cisco APIX, streamlining L1 (NOC) tasks and significantly reducing operational time and labor hours
- Successfully phased out approximately 400 end-of-life Network TAP devices, completely removing them from the infrastructure, ensuring a streamlined and updated network setup
- Played a pivotal role in the successful company merger by synchronizing with the project team's pace, ensuring alignment of the monitoring aspect with the project's overall speed and objectives
Team Lead
Bahrain Telecom
Bahrain
01.2019 - 12.2020
- Company Overview: Led a 7-member engineering team providing managed services for Bahrain Telecom, ensuring network security and winning numerous project bids
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Acted as the primary customer interface for all Huawei products, coordinating and managing issues with each product team leader until complete issue recovery and backtracking report delivery
- Coordinated with the development team and customer to provide up-to-date product release information to ensure an efficient and effective infrastructure life cycle
Project Engineer
Saudi Telecom Company
Bahrain
06.2015 - 01.2019
- Deployed Cisco routers and switches, including the N9000 series.
- Directed swift handling of incident and ticket requests.
- Monitor deployed systems and answer customer questions about product features and capabilities
- Created and evaluated technical project artifacts including scope of work, bill of material, high/low level design and method of procedure.
- Handled on-call rotation during critical maintenance windows.
- Resolved numerous network problems effectively.
- Develop numerous network solutions with core network protocols such as BGP, OPSF, ISIS, MP-BGP, VPLS, IPsec
- Enhanced network operations through extensive collaborations with leading vendors such as Juniper, Nokia, Palo Alto, and Fortinet.
Education
Master’s Degree - Communication Engineering
University of Science and Technology Beijing
Beijing01.2015
Bachelor's Degree - Communication Engineering
University of Science and Technology Beijing
Beijing01.2012
Skills
- Agile
- PMP
- Cisco IOS
- Moogsoft
- ServiceNow
- Pager duty
- JIRA
- OSPF
- BGP
- MPLS
- HSRP
- TCP/IP Stack
- VXLAN
- Multicast
- Load balancing
- SFTP
- HTTP/S
- SSL/TLS
- ITIL framework
- DevOps principles
- IT asset management
- Mobile technologies
Certification
- AWS Certified Solutions Architect Associate
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Cisco Certified Network Associate CCNA
- Cisco Certified Specialist - Enterprise Core
- ITILv4
- AWS Cloud practitioner
Languages
English
Professional
French
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Sr IT Analyst
Royal Bank of Canada
02.2021 - Current
Team Lead
Bahrain Telecom
01.2019 - 12.2020
Project Engineer
Saudi Telecom Company
06.2015 - 01.2019
Master’s Degree - Communication Engineering
University of Science and Technology Beijing
Bachelor's Degree - Communication Engineering
University of Science and Technology Beijing
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