Eric A. Esposito
Citrus Heights
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Den Defenders
11.2023 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Realtor
Real Life Real Estate
09.2022 - Current
- Help families/individuals to achieve the dream of home ownership
- Organize and strategize with many third parties to be able to create a timeline to examine the property condition as well as stay on track to close on a specific date
- Negotiate with sellers and buyers on the terms of a contract to make sure my clients needs and goals are met
- Minimum 40 hours/week
Mortgage Specialist
Essex Mortgage
05.2019 - Current
- Create relationships with home buyers
- Providing customer service to everyone I speak with
- Ability to organize with a busy schedule
- Ability to problem solve and keep customer satisfaction at a high level
- Minimum 40 hours/week
- Paramount Equity Mortgage
- Called over 400 people a day on an outbound cold call dialer
- Created rapport with cold call clients to transfer to a Loan Officer
- Was a top performer in transfers every month
- Was promoted to run a team of 30 Associate Mortgage Specialists
Education
Bachelor of Arts - Sport Management, Business Administration
Lewis University
Romeoville, ILSkills
Skills
- Prospecting and Cold Calling
- Customer Relationships
- Microsoft Word, Microsoft Powerpoint, Microsoft Excel and additional Microsoft Office Software
- Sales Development
- Sales Negotiation
- Business Development
- Database Management
- Lead Generation
- Product and Service Sales
Timeline
Customer Service Specialist
Den Defenders
11.2023 - Current
Realtor
Real Life Real Estate
09.2022 - Current
Mortgage Specialist
Essex Mortgage
05.2019 - Current
Bachelor of Arts - Sport Management, Business Administration
Lewis University
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