Eri McEvoy
Chula Vista,CA
Summary
Dynamic operations professional with a proven track record at Hilti Japan, excelling in stock control and record keeping. Adept at enhancing customer satisfaction through effective communication and problem resolution. Committed to safety and efficiency, consistently managing over 150 packages daily while ensuring compliance and accuracy in shipping processes. Proficient warehouse professional offering four years of experience checking merchandise, documenting movements and solving logistics problems. Good documentation and planning abilities combined with a hardworking and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Operations & Distribution Assistant
Hilti Japan
01.2002 - 09.2007
- Received loads, checked merchandise and tagged with warehouse IDs.
- Inspected merchandise for damage and discrepancies with documentation.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Sales Associate
Tokyo Daily
02.2000 - 11.2002
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Office Depot Inc
05.1999 - 03.2001
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Arts - English Language
Tokyo Foreign Language College
Tokyo, JP03-2001
Skills
- Stock control
- Deadline oriented
- Record keeping requirements
- Safety precautions
- Logistics planning
- Transportation management
- Environmental awareness
- Managing deliveries
- Maintaining safety standards
- Resolving operational issues
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Operations & Distribution Assistant
Hilti Japan
01.2002 - 09.2007
Sales Associate
Tokyo Daily
02.2000 - 11.2002
Customer Service Representative
Office Depot Inc
05.1999 - 03.2001
Associate of Arts - English Language
Tokyo Foreign Language College
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