Summary
Overview
Work History
Education
Skills
Timeline
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Ergut Mehmet

Administrative Manager
50 Scott Road

Summary

Dynamic Administrative Manager with a proven track record at Two Brothers Plumbing Ltd, enhancing team productivity through effective training and performance management. Skilled in decision-making and problem-solving, I streamlined operations and improved record-keeping systems, ensuring timely access to critical information for strategic decision-making.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Administrative Manager

Two Brothers Plumbing Ltd
02.2020 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.

Banking Associate

Barclays Bank - UK
02.2019 - 02.2020
  • Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
  • Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
  • Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
  • Improved customer retention rates with tailored financial advice, helping clients achieve their short-term goals while planning for long-term success.

Manager of Operations

Hermes Logistics
09.2017 - 02.2019
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Education

Bachelor of Arts - Business Management

Coventry University
Coventry, UK
06-2021

BTEC Business Level 3 - Business Management & Accounting

Bournville College
Birmingham, UK
06-2017

Skills

    Goals and performance

    Problem-solving

    Sales team assistance

    Channel management

    Payment processing

    Mortgage lending

    Loan processing

    Branch operations

    Logistics management

    Quality assurance

    Decision-making

Timeline

Administrative Manager

Two Brothers Plumbing Ltd
02.2020 - Current

Banking Associate

Barclays Bank - UK
02.2019 - 02.2020

Manager of Operations

Hermes Logistics
09.2017 - 02.2019

Bachelor of Arts - Business Management

Coventry University

BTEC Business Level 3 - Business Management & Accounting

Bournville College

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Ergut MehmetAdministrative Manager