Summary
Overview
Work History
Education
Skills
Timeline
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Erfan Vajdi

Aurora

Summary

Flexible and dependable Customer Experience Associate fluent in English and Farsi, available for all shifts, including evenings and weekends. Proven ability to thrive in fast-paced environments by managing multiple priorities with accuracy, attention to detail, and a proactive approach. Skilled communicator with a strong customer service background, adept at building positive relationships and resolving concerns in a calm and courteous manner. Recognized for exceptional problem-solving skills and a strong ability to address customer inquiries efficiently. Demonstrated excellence in performance, earning recognition as the company’s first “Employee of the Year.” Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Overview

4
4
years of professional experience

Work History

Clerk

Eternal Canada Inc
06.2023 - 04.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

E-commerce Operation Associate

Walmart
05.2022 - 09.2023
  • Leads, drives, and developed the online grocery business, picks and delivers purchases for customer pick-up, and supports the store.
  • Drove operational and service strategy contributing to +13% increase in e-commerce gross sales.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Key driver in developing process and service improvements to grow groceries net sales by 10M.


OMNI Sales floor Associate, Cashier

Walmart
08.2021 - 05.2022
  • Provide customer service by helping ensure the customer’s order is complete in an efficient and timely manner.
  • Answered and directed all store phone calls to appropriate departments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.

Education

High School Diploma -

Sir John A MacDonald Collegiate Institute
Toronto, ON
01.2021

Bachelor in Nursing - Health Care

Toronto Metropolitan University
Toronto, ON
05-2025

Skills

  • Exceptional customer service skills in all departments
  • Extensive understanding of mathematics, especially interest
  • Excellent knowledge of accounting and mathematics in business
  • Organized and thorough in all paperwork and data entry
  • Professional in appearance always
  • Multitasking skills needed to assist multiple customers at once
  • Excellent time management skills
  • Excellent interpersonal skills
  • Team building expertise
  • Excellent communication skills
  • Strong Sales Skills
  • Capable of working at multiple bank locations
  • Service Oriented
  • Bilingual (Farsi, English)
  • Customer satisfaction

Timeline

Clerk

Eternal Canada Inc
06.2023 - 04.2025

E-commerce Operation Associate

Walmart
05.2022 - 09.2023

OMNI Sales floor Associate, Cashier

Walmart
08.2021 - 05.2022

High School Diploma -

Sir John A MacDonald Collegiate Institute

Bachelor in Nursing - Health Care

Toronto Metropolitan University

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Erfan Vajdi