Erfan Hassani
Summary
Highly motivated and customer-focused individual seeking a challenging position in customer service where I can utilize my exceptional communication skills and passion for helping others to contribute to a positive customer experience and drive overall satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Mani Network Processing Developers
08.2019 - 12.2023
- Technical Support : Providing technical assistance to customers who encounter issues with their CCTV appliances, including troubleshooting problems related to installation, setup, configuration, and operation.
- Product Information and Education : Offering detailed information about the company's CCTV appliances, including specifications, features, functionalities, and compatibility with other devices. Educating customers on how to maximize the benefits of their CCTV systems.
- Problem Resolution : Resolving customer inquiries, complaints, or concerns in a timely and satisfactory manner. Investigating issues thoroughly, communicating effectively with customers, and providing appropriate solutions or escalations when necessary.
- Software and Firmware Updates : Assisting customers with downloading, installing, and updating software or firmware for their CCTV appliances to ensure they have the latest features, performance enhancements, and security patches.
- Remote Diagnostics and Support : Utilizing remote access tools to diagnose and troubleshoot technical issues with customers' CCTV systems. Providing remote assistance and guidance to customers to resolve problems without the need for onsite visits.
Customer Service Representative
TEHRAN URBAN AND SUBURBAN RAILWAY COMPANY
06.2015 - 08.2019
- Assisting Passengers : Providing timely assistance and guidance to passengers at stations, on trains ,resolve issues, and offer travel advice.
- Ticketing and Fare Information : Assisting passengers with purchasing tickets, providing information on fare structures, discounts, and payment options, as well as troubleshooting issues related to ticketing machines or online ticket purchases.
- Providing Route Information : Offering accurate and up-to-date information on subway routes, schedules, station locations, transfers, and any service disruptions or delays. Helping passengers plan their journeys efficiently.
- Handling Customer Complaints : Listening to passenger concerns, investigating complaints thoroughly, and resolving issues promptly and effectively. This may involve collaborating with other departments to address underlying problems.
- Ensuring Safety and Security : Educating passengers about safety protocols, emergency procedures, and onboard safety features. Monitoring stations and trains for any security threats or safety hazards and taking appropriate action as needed.
- Managing Crowds and Line Management : Helping to manage crowds during peak hours, special events, or service disruptions to ensure orderly boarding, minimize congestion, and maintain a safe and efficient flow of passengers.
Warehouse Worker
Tehran Urban And Suburban Railway Company
01.2012 - 06.2015
- Inventory Management : Accurately receiving, inspecting, and recording incoming shipments of materials, parts, and equipment. Maintaining organized inventory storage and conducting regular stock checks to ensure adequate levels of supplies are available.
- Order Fulfillment : Picking, packing, and preparing orders for distribution to various subway stations, maintenance facilities, or other departments within the company. Ensuring orders are filled accurately and on time to meet operational demands.
- Loading and Unloading : Safely and efficiently loading and unloading delivery trucks, vans, or other transport vehicles with materials and supplies using appropriate equipment such as forklifts, pallet jacks, or hand trucks.
- Documentation and Record-Keeping : Maintaining accurate records of inventory levels, transactions, and shipments using computerized inventory management systems or manual logs. Generating reports as needed for inventory analysis and tracking purposes.
Education
Bachelor of Science - Software Engineering
Islamic Azad University North Tehran Branch
Tehran, Iran10.2018
Diploma - Internet and wide networks
University of Applied Science And Technology
Tehran, Iran03.2015
Skills
- Customer Relationship Management (CRM)
- Excellent Communication Skills
- Problem Solving
- Multitasking
- Time Management
- Conflict Resolution
- Attention to Detail
- Adaptability
- Team Collaboration
Languages
English
Full Professional
Certification
- Sit Down Counterbalance Forklift license
- BC Driver License Class 5
- Microsoft Certified Professional
Timeline
Customer Support Specialist
Mani Network Processing Developers
08.2019 - 12.2023
Customer Service Representative
TEHRAN URBAN AND SUBURBAN RAILWAY COMPANY
06.2015 - 08.2019
Warehouse Worker
Tehran Urban And Suburban Railway Company
01.2012 - 06.2015
Bachelor of Science - Software Engineering
Islamic Azad University North Tehran Branch
Diploma - Internet and wide networks
University of Applied Science And Technology
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