Erfan Goudarzi

Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.

Linux System Automation and Monitoring, Automated repetitive administrative tasks using Ansible playbooks and Bash scripting, improving operational efficiency., Deployed and configured monitoring tools such as Splunk and Dynatrace to ensure server performance and availability., Documented server configurations and security protocols for knowledge sharing and compliance., Red Hat Linux, Splunk, Bash, Ansible Cloud Infrastructure and Security Hardening, Deployed Linux-based systems in hybrid cloud environments with security protocols for access management and hardening., Automated configuration changes and security patching using Terraform and Ansible., Conducted performance tuning and monitoring to optimize resource utilization., Red Hat Linux, Azure, Terraform, Ansible Containerization and DevOps Pipelines, Designed and deployed containerized environments using Docker and OpenShift for application testing and deployment., Integrated Git-based workflows for streamlined software delivery pipelines., Implemented automation scripts for Kubernetes orchestration and monitoring., Docker, OpenShift, Kubernetes, Git, Python

Google Cloud Fundamentals for AWS Professionals, 01/01/25