ERFAN Ghabosi
TORONTO,ON
Summary
An experienced Customer Service and Sales Associate having an accumulative 4 years of various experience in Retailing and Sales, Customer Service, and Dispatcher for Retail and Online Orders.
Overview
6
6
years of professional experience
Work History
Sales Associate
Browns
Toronto, ON
09.2023 - Current
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Cashier/Sales Associate
Marshalls
Toronto, ON
07.2023 - 09.2024
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained shoe department by organizing shoes by size, color and style.
- Ensured that all merchandise was accurately priced and tagged with labels.
Customer Service / Sales Dispatcher
416 Flowers
TORONTO, ON
06.2022 - 07.2023
- Ensures that everything runs smoothly by coordinating with customers and drivers
- Provides precise logistics for 5-7 drivers to follow along on their routes and coordinating delivery times
- Point of contact for 5-7 drivers and have all the information needed to make deliveries.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
Customer Service / Sales Associate
Apple
Tehran, Iran
06.2020 - 08.2021
- Matched 10-20 customers’ needs with the best product in store
- Solved software and hardware problems of at least 5-10 customers in-store in the Genius Bar.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Guitariran
Tehran, Iran
04.2019 - 04.2020
- Assisted 10-15 customers in finding the instrument based and guide them through the sales process
- Demonstrated outstanding customer service to every customer
- Replenish displays (fill holes, ensure displays are functional)
Sales Associate / Customer Service
Jeanwest CO
Tehran, Iran
01.2019 - 05.2019
- Utilized organizational skills in various projects, including setting up displays and arranging merchandise
- Assisted customers in selecting the type of apparel they want
- Processed financial transactions, including sales, custom orders, returns and exchanges.
Sales Associate / Cashier
Reebok
Tehran, Iran
06.2017 - Apri2018
- Reported sales to the department head and handles merchandising in the shoe department
- Assisted 15-30 customers in selecting the type of shoe they want and provides the required size
- Performs monthly inventory of stock.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
Education
Undergraduate Degree - Software Engineering
McMaster University
01.2021
Undergraduate Degree - Engineering – Mechanical Engineering
University of Science and Culture
01.2020
Skills
- Call Center Software
- Dispatch Recordkeeping
- Effective Communication
- People and Social Skills
- Detail Oriented
- Critical Thinking and Problem Solving
- Interpersonal Skills
- Time Management
- Conflict Resolution
- Computer and Tech Savvy
- Work Crew Dispatch
- Team Work Scheduling
- Message and Work Order Transfer
Languages
English
Professional
Persian
Native/ Bilingual
Turkish
Full Professional
Timeline
Sales Associate
Browns
09.2023 - Current
Cashier/Sales Associate
Marshalls
07.2023 - 09.2024
Customer Service / Sales Dispatcher
416 Flowers
06.2022 - 07.2023
Customer Service / Sales Associate
Apple
06.2020 - 08.2021
Sales Associate
Guitariran
04.2019 - 04.2020
Sales Associate / Customer Service
Jeanwest CO
01.2019 - 05.2019
Sales Associate / Cashier
Reebok
06.2017 - Apri2018
Undergraduate Degree - Software Engineering
McMaster University
Undergraduate Degree - Engineering – Mechanical Engineering
University of Science and Culture
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