Erfan Fazily
Coquitlam,BC
Summary
An energetic team leader, possessing exceptional administrative and customer service skills. Hardworking, organized and reliable. Has the ability to work well under pressure and within a fast-paced environment. Strong desire to learn new things and strives to excel in all aspects of life.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Demo and Reno Company
Coquitlam
01.2024 - Current
- Manage large amount of incoming calls, chats and emails to facilitate customer service.
- Provide accurate, valid and complete information by using the right methods/tools.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Develop strong relationships with customers by providing personalized assistance and support.
English Instructor
Nukhbagan Shamal Education center
Kabul, Afghanistan
01.2019 - 12.2023
- Developed and delivered engaging English lessons to students of various ages, abilities and backgrounds.
- Created detailed lesson plans that incorporated multiple instructional strategies to meet the needs of diverse learners.
- Assessed student progress by providing frequent feedback through written reports and verbal evaluations.
- Encouraged students to participate in class discussions, debates and activities to foster language development.
- Maintain safe, orderly environment conductive to learning.
Administrative Officer
Central Supplies Department
Kabul, Afghanistan
01.2015 - 12.2018
- Handling inventory, data entry tasks, keeping records, update and verify the information about the products, quantities, locations and transactions in the warehouse.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
Education
Inventory Management
Central Supplies Department
Kabul, Afghanistan01-2017
Business Administration Degree - Business Administration
NukhbaganKardan University
Kabul, Afghanistan01.2016
Skills
- MS Office Suite
- Planning & Organizing
- Social Media
- Client Services
- Team player
- Adaptable & Flexible
- Appointment Booking
- Time management
- Bilingual English & Farsi (Dari)
- Sales
- Data entry & Filing
- Call Management
- Account updating
- Product Knowledge
- Professional telephone demeanor
Timeline
Customer Service Representative
Demo and Reno Company
01.2024 - Current
English Instructor
Nukhbagan Shamal Education center
01.2019 - 12.2023
Administrative Officer
Central Supplies Department
01.2015 - 12.2018
Inventory Management
Central Supplies Department
Business Administration Degree - Business Administration
NukhbaganKardan University
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